Ashley Store

Customer service in the store was top tier every time I went looking for a sofa. The staff were always friendly and helpful, and I eventually found a sofa I loved and placed my order. Unfortunately, the delivery experience took a turn for the worse. The sofa was expected to arrive during daylight hours, but it wasn’t delivered until close to 9 PM in the dark. The delivery team left it on my front porch because it was a drop off delivery. When my family brought it inside, we discovered a cut wire and a bent frame. Customer service initially tried to send someone out to repair the sofa, but after several calls, they agreed to replace it with a new one. I didn’t feel comfortable paying for furniture that arrived damaged, especially with cut wires involved. The second delivery team went much better. Overall, the process was a lot to deal with. I understand that mistakes happen, but it seems like damaged furniture deliveries may be a recurring issue. In the end, I’m a satisfied customer, but it definitely required a lot of patience on my part.

We were very disappointed with our experience at Ashley’s. Everything started easy and seamless, we found exactly what we wanted and were told it could be delivery in about 7 days. However that delivery timeline was stretched out to closer to 2.5 weeks. After two separate scheduled delivery attempts and no one ever showing up, we reached out to the store each time and they could not give us an explanation or tell us where our furniture was. They continued to drag us along and not give us an answer or promise an actual delivery after spending nearly $5k, we cancelled our order right away.

I am extremely disappointed with my experience ordering a dining table set from Ashley Furniture. I purchased a $3,000 dining table set and was initially told it would be delivered on a Wednesday. I later received an email stating delivery would be Thursday instead, which was fine. When the furniture finally arrived Thursday evening, the delivery driver immediately told me that I might not want to accept the furniture. The chairs had dirty handprints on them, the table was already nicked, and some of the chair fabric was torn. For a $3,000 purchase, this was completely unacceptable, so we refused the delivery and were told someone would call us to resolve the issue. A full week went by with no follow-up call. We had to contact the store ourselves, and only then were we told another delivery was scheduled for Saturday. No one had informed us of this ahead of time. When Saturday arrived, the truck showed up but the base for the table was missing. Once again, we had to refuse the furniture. This entire experience has been extremely frustrating and unacceptable, especially considering the amount of money spent. I expected much better quality control, communication, and customer service from Ashley Furniture.

If I could give ZERO stars, I would! I’ve never had an issue purchasing and receiving furniture until now! Placed an order for a bedroom suite back in April. Left feeling satisfied with my purchase, but it’s been a total nightmare since. First, the bed that was delivered, was not what I wanted or requested. A month and a half later, still no bed! Multiple long hold phone calls to the store and customer service, scheduled deliveries that never showed up, as well as store visits, have done nothing to help either! So many varied responses and promises, yet nothing is really being done to help rectify this situation! I just want my bed! So disappointed! I’ll never do business with this store again!

Had the best experience here yesterday. We went in looking for new couches and lashay was our sales woman. She was amazing. Super funny and very helpful and was not pushy at all! Yall better go see her you'll find yourself getting a good deal with her! The same night we got home, we looked online and the couches we had bought were on sale for half off. So we went back up there today and they were able to refund us the amount we overpaid. Hands down best customer service. 10/10 recommend.