Ashley Store + Outlet in Grandville - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.9 · 2873 reviews

Last updated 2/1/2026

Max Donner· 4★ · in the last week

If I could give Alfred 10 stars, I would... he was great to work with. All the folks at the store were very professional, polite and friendly. As for the delivery and distribution center, they get a ZERO. Today is Friday, 23 January 2026 and the couch and loveseat that I ordered on 8 Dedember 2025, was suppose to be delivered today. Time slot was suppose to be between 10:30am and 12:30pm. I received a call at 1:05pm informing me that due to the weather and being short staffed that they would not be able to make it. I reached out on Monday, 19 January to see if they could deliver earlier than what was scheduled, because of the weather forecast over the next five days. I expressed my concerns. So now I have to wait another 2 weeks for delivery in a livingroom without anything to sit on, because I had my old furniture hauled off. Not to mention, I gave up a day of work waiting on this delivery. Thanks,

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Tracy Wolf· 5★ · 5 months ago

Our experience here was amazing from the moment we walked in the door. Suzette greeted us and never pressured us or made us feel rushed. She was patient with us and helped us with our choices on a new couch and kitchen table. I would recommend her to anyone that is shopping here. She made this process extremely easy and stress free. If we ever need anything else from here, we will be going back and asking for Suzette. Photos are a few of the things that we purchased.

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rose walters· 5★ · 2 weeks ago

I was acknowledged when I walked into the store. They asked me what I was looking to for pointing me in the right direction: then said he would have a sales person come and check up on me. My salesman, Aaron, made sure I was able to find what I was looking for in the right area. He had good suggestions. explained the product and was not a pressured sale. Closing of the paperwork was very easy he explained my invoice the options of delivery and explain the warranty that I purchased.

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Sophia Barkel· 5★ · 2 weeks ago

Brennan was SO amazing to work with! We stopped in Wednesday night just to shop around and we were greeted by Brennan and almost immediately knew this was going to be a great experience. Brennan was knowledgeable, thorough, and so kind; I tend to be very picky and don’t like to stray from what I like and Brennan made sure to listen to what we were looking for and did everything in his power to make sure we walked out loving our purchase. Thursday night we went back and Brennan helped us through our final decision and my MANY questions. He was thorough with paperwork as well and made sure to explain everything to us so we weren’t left with any questions. Safe to say we’ll be back in the future for any furniture purchases, if I could give 10 stars I absolutely would! Go see Brennan, you won’t be disappointed!

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Susan Hazel· 5★ · a month ago

Suzette was a warm welcome when we first walked into the store. She was very engaging with my family and made us feel comfortable about the buying experience. She showed us lots of options that fit in the criteria of what I was looking for and then let us have time to ourselves to look around, which was nice and didn't make us feel rushed. We enjoyed working with her and did make a purchase that day. We appreciated all her insight and help and couldn't have asked for a better experience at Ashley Furniture.

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