Ashley Store

This was our 1st that we have visited Ashley Furniture. We were very pleased with the experience. Our salesman Jay was fantastic. Not pushy at all, but always available to answer our questions. He had some great suggestions and was very considerate. My wife and I were very happy with our purchase. We will definitely be back the next time we are looking for furniture.

Was greeted and helped right away by our sales rep. Erik W.. he was very patient with us as we had our 4 year old son with us. He however helped us find a perfectly fitted sectional with chaise for our new home. We did finance through Acima as well which was simple to do prior to visiting the store and our Acemia rep. Was super nice and professional as well. I can't speak to the quality of the sofa yet as we have not had it delivered yet.

So my experience started out positive. I was ready to refer everyone here and actually had more furniture to buy myself. We worked with the most wonderful salesperson Jvion who was beyond amazing! We had our sofa and 2 chairs delivered and my whole opinion has changed. The entire side of my sofa is sewn uneven and improperly (very loose) and I need a replacement. Most stores you call customer service and they send out a replacement with photo documentation right? Nope, not with Ashley. This is what I have went through so far and still no resolution. You call customer service and get a representative outside of the United States reading a script and telling you they cannot help you. Instead you have to text a number with the word “hello.” After you do that you have to fill out a long form and I honestly thought that was the end of it. Nope!!! Then you get another text and have to fill out yet another form and additional information with pictures and serial numbers. So I did all of that. Now 2 days later I get an email saying they need the pictures I already sent resent again. What happened to the documents I already sent? I have spent so much time on this and am no farther than when I started. I think this entire process is very discriminatory in that what if someone does not have a smart phone or they are not able to text and use technology. They cannot get their items serviced from Ashley??? Many people from an older generation would be totally lost and not understand how to do this. So they cannot get service??? So wrong on so many levels. I think the point is they do this so you will give up and not pursue getting your furniture fixed. Do better Ashley!!! Heading to the store today and not leaving until I get a resolution!

Bought a bed that is unsafe and can't use. Was told that we were getting support legs. The warehouse sends incorrect legs that didn't fit . Too tall. Alec sold the bed with excuses. On delivery date of 6/7/2025 since we couldn't use the bed because it is unsafe I told them to take the bed back. One guy said we only deliver,we have no room on the truck. You obviously dropped off a bed that was on the truck why is it that the danzier bed cannot fit on the same truck you delivered it on? I do have a ring video cam in the bedroom. Called customer service on 6/9/25. We had to make a claim which has been a living hell. Always passing the buck. Thank God I didn't buy the $1800.00 table. Then we received workers who couldn't speak fluent English and we took photos, after photos, videos because customer service told us the driver who took pictures it came out blurry. So now we have a bed that cannot be used and was informed that it's unsafe. We have been calling several different numbers including the SUPPOSEDLY THE OWNER SENT WITH SAME NUMBER I HAVE BEEN CALLING SINCE BED WAS DELIVERED. SPOKE with a customer service representatives and every time we call we are told that the photos that the 3rd party assembly team came out blurry. We sent photos four times and a video. I have written emails and promises from the Ashley team that they would get back with us within 48 hours, never happens, I wrote to the better business bureau and to Attorney consumer affairs. Everyone can see the directions the Ashley furniture team third party screwed in the two pieces of wood on top of the slats instead of reading the directions. The third time they came out they were supposed to fix the bed and couldn't figure it out. The fourth set of guys laughed and said there is nothing we can do because the warehouse never gave us the correct size support legs. So now a queen size bed sits in a bedroom that is unsafe and unable to use. The phone number that the owner said text or call this number. We called and received the same answer... Please send us photos. Explain the directions vs what is on the bed slats???? I cannot comprehend why this is so difficult. The delivery men who is 3rd party tried to put the bed together and did this incorrectly. As it clearly shows the directions two wood slats belong on the bottom. The [owner] must be a hoax because we called the number over the weekend and we also called and sent a email to the company and received a AI generated email with a ticket number. We sent photos with the directions with another response showing a new ticket number. This has been 62 days with no response from a person who actually cares. I wonder what would happen if I send all the paperwork to channel 2 fox news and channel 4 news what they could do for me. Ashley Furniture no longer has the Danzier Bed on display at the Shelby township location. After 56 days, and as of July 31, 2025, Ashley Furniture's corporate office has once again failed to provide the correct size support legs for my Danizer bed. This continued incompetence is baffling, especially given the clear safety implications. The removal of the Danizer bed from display at the Ashley Furniture store on Hall Rd in Shelby Twp, MI, strongly suggests that this product is unsafe. My only resolution at this point is for Ashley to pick up this bed and issue a full refund, or to provide a completely different, usable bed that can actually be properly assembled. The complete lack of communication and customer care throughout this process is truly astonishing."

Great experience with our salesman, Jvion at the Shelby Ashley store. He went out of the way to make sure we got our furniture delivered to our out of state home. He was very resourceful, available and coordinated a successful delivery. Great guy to work with, very professional and knowledgeable. The store was clean with lots of selections, and fair prices.