Badcock Home Furniture & More

I am extremely disappointed with my experience at Badcock Furniture. I purchased a sofa set, and within a short time, the buttons on the front of the sofa began popping out. Since then, I have spent months going back and forth with the store trying to get this issue resolved under my warranty. A technician was finally sent out, but he said he could not fix the problem and would order replacement buttons. After waiting months, I was told the buttons still were not available. I was then passed between the manager and customer service, each promising a follow-up that took weeks to happen. By the time someone finally contacted me again in late December and January, I was told the sofa could not be repaired at all. Instead of properly resolving the issue, I was offered a small store credit of around $370—but with restrictions that I could only use it toward another sofa or loveseat. The problem is that nothing comparable in the store costs that amount, meaning I would be forced to spend much more money just to replace a defective product that is still under warranty. This feels completely unfair and not customer-friendly, especially since the issue was not my fault. After months of delays, poor communication, and no real solution, I cannot recommend Badcock Furniture. Customers deserve timely service, honored warranties, and fair replacement options—not endless runaround and extra costs.

Mguel did a very good job. This guy is very respectful and good attitude 👏 👍 My AC in working perfectly now.

Shoutout to Marlene! She was nice, patient, and answered all my stupid questions. We bought the most comfortable couch ever!

Please think twice before go there: terrible quality, terrible service and worthless warranty. This pictures you can see is my sofa after 8-9 month of using. In order not to change that with warranty they’ve changed just one price and told me I sabotaged and removed that pieces of fabric))) Crazy idea, for what? starving? Fabric just got away. It started with shrinking and bubbling and then you see what it is. Thanks you

Queenie and Samantha gave me the best service they were both very informative and very helpful and made my experience with Badcock awesome I definitely suggest if you are looking for furniture and electronics please visit Badcock on 441 in Hollywood