Kevin Bence· 5★ · 2026-07-03T02:48:32.499526594Z
Jennifer was fantastic to work with. She was very knowledgeable about the available options, helped us pick out fabric colors, and did a great job involving the kids.
View on GoogleLeesha Sebzda· 2★ · 2026-04-26T23:36:17.864013249Z
Ordered a custom couch, was told initially 6 weeks and it took 4 months… to then have it delivered and part of it be the wrong color. Spent that day getting the run around from the company. Thankfully we got the correct piece several days later. Would recommend going elsewhere.
View on GoogleSheri R· 5★ · 2026-07-24T15:29:42.441225035Z
Peter was extremely helpful and knowledgeable and helped us choose a recliner for my mom. From start to finish, purchase and a hiccup with her delivery he was very kind and made sure everything was as promised. Thank you peter!
View on GoogleTheresa Daley· 5★ · 2026-06-23T20:07:06.484598653Z
Update: We are more then pleased that they took care of us. We received our chair and it is perfect!! Thank you so much for hearing us and resolving our issue. We will definitely be going back in the future.
Sometimes its more then the chair. We saved for many years, celebrated our 40th wedding anniversary and decided it was time to purchase living room furniture. After shopping several different furniture stores, we found the style, quality and price at Colders in Delafield. Our sales person, Matt, was friendly and knowledgable. We ended up ordering couch and chair in leather and a recliner in an accent upholstery from England Manufacturer. We upgraded the coils. We also purchased lifetime delivery, anticipating future purchases, and the protection plan. We were excited. Anxiously waited for delivery day. That day finally arrives, the leather pieces were brought in and they are lovely, exactly where we expected. The accent recliner is brought into our living room and the upholstery is upside down from the sample we saw at the store. We had brought the sample home to see what it would look like in our living room. England also had an option to build your chair online to see what it will look like in the fabric you choose. Anyway, I contacted customer care right away. They contracted the manufacturer and were told it was a non- directional fabric. We were never told this at the store. After a few emails and conversation with store manager we felt we were not being listened to and dismissed. The label on the sample and the picture on the website definitely showed it the same and in the direction we expected. It is a material that has a pattern and a direction. Store manager said we should come in and talk to our sales representative. We were told Colders would contact the England representative and the manufacturer to request the fabric was put on as represented on the samples and in their web portal build tool, so trusting, we loved the fabric so much, ordered the chair a second time. We walked away feeling listened to and confident our expectations would be met. Again waiting for delivery day. Truck comes, chair is pulled out and the fabric is upside down again. We are disappointed. I call our sales person, Matt, and he is disappointed for us. We were told we could order the chair in another fabric, we asked about just ordering it in leather and Matt was going to get back to us on the price difference. We were then told the store manager, John, did not agree with ordering another chair, said there is nothing he could do. I understand that this is also a error on the side of the manufacturer, but we did expect Colders to stand up for us and behind a product they sold us. To take the side of the manufacturer for shoddy workmanship and blame us, the customer that placed the special order after clearly stating our expectations, and tell us we are wrong...
We love the leather pieces. They are exactly what we were looking for. The recliner too is what we were looking for, its made well and very comfortable. It's just the way the fabric was applied. It's more then a chair. We saved for years for this furniture. Spent close to $3500.00 We went to 4 different stores and ended up picking the England style. We have contacted Colders regarding this issue and were told "The manufacture has stated that the fabric was applied correctly. This pattern is a multi-directional fabric and is cut and applied accordingly. They have stated there is no way to upholster this piece differently as this is a non-matched pattern. There is no way to anticipate what could have been expected."
Our concerns and disappointment have been dismissed. We used their website to look at the fabric on this style of chair. We expected what the sample is. We trusted.
Disappointed in Wisconsin,
Dan and Theresa Daley
View on GoogleKimberly LaCombe· 5★ · 2026-03-07T22:27:35.854121639Z
Excellent experience at the Delafield, WI, Colder’s location, significantly due to the exemplary service provided by the store manager, John. After receiving inaccurate information from the sales floor, John immediately intervened to address and resolve, going above and beyond to verify inventory, as confirmed by the corporate office, was in fact in stock and ensured availability for purchase. John’s professionalism and commitment to customer satisfaction were evident throughout the process. I highly recommend this store, particularly under John’s leadership, as he truly represents the highest standards of service and care for customers. Thank you, John, for your outstanding dedication and integrity.
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