Hank's Fine Furniture

Chris Taylor at Hanks in Conway is a great guy to work with. Very pleased with his customer service.

Harrison Store is awesome,Great Customer Service. Roger's store not so much, I shopped for 45 minutes before a sales rep even acknowledged my existence then after buying a couch and paying cash they screwed up the delivery to the Harrison store and it took 2 weeks to get. Thankfully the Harrison store was able to correct and fix he delivery manifest

Walked in looking for new furniture, was never greated, employees just sat at the back counter. It appears this location is closing and I totally understand why. Some of the furniture they were trying to sell appeared to be used and dirty. This has to be the worst furniture store I have ever been too.

We had the worse service from this store, we purchased a 4000 sectional sofa, took longer to get than what we were told, one piece was still not at store after 10 weeks. We were first told we could not have the floor model. When I called and told them I was ready to cancel the entire order they all of sudden said I could have that one piece from the floor model to complete order. A couple days after delivery we notice a tear under one of the cushions. Called and was told they would replace. 3 weeks we still don't have it, Filed complaint with BBB. I wish I would have checked their 1 star rating first. Crickets no return calls ever. Stay away.

I can not express enough my gratitude to Hanks Fine Furniture and the staff. My life took a nose dive when after my lease was up, I ended up moving back to Springfield, Missouri… the apartment I wanted to move into at Crystal Flats was pushed up once again to October. I had no place to move to so, I’m staying with family in Nixa Mo. I bought a Gray Queen Size sofa sleeper and it’s paid off… I did not know and missed the email on my apartment… my storage unit here in Springfield is not climate controlled and the employee I talked to said they would babysit my couch until I can go back to get it. She completely understood my dilemma of my situation and that goes above and beyond what I expected. There is a an apartment shortage here in Springfield and I’ve had a very tough time finding an apartment. I also need a left hip replacement and will go to Wisconsin to have that done in August. I have literally cried at trying to find a place to live here… With everything that is going down in my life right now, how wonderful is it to know that Hanks will watch my couch with no problem until I can find a place to live here. What other furniture retailer does that? None that I know of.. Thank you to Hank and all of the employees who have my life easier. I can not recommend Hanks enough for their service to my situation!