Hank's Fine Furniture

I would leave an even lower rating if I could. The quality of product is not my issue. The lack of communication/ care after the sale is done is my issue along with no help in figuring out what can be done to right the wrong they did. As a consumer when I have an issue and it’s brought to the Businesses attention, normal places would offer some kind of solution or attempt to give compensation when a wrong has been made. Hank’s furniture here in Conway has done nothing of the swords. I have bought furniture back in July, I signed up through their third-party payment plan system and was told I would get six months interest, free or deferred payments when I did this if I did it at a certain time on a certain day and so we went with it me and my partner. Was told I would get a same week delivery was only delivered to headboard was the first issue there was some glitch and the rest of the furniture didn’t get put on. The truck was told I was gonna have to wait a week went up To the store and explain the situation and they made it right. They were able to get the furniture here that same week and get us scheduled to get it dropped off. They compensate us for the delivery and everything since it was on there and that it messed up that was fine. A discount was gonna be applied to the bill. It’s perfectly fine. They told us if you don’t see the interest rolloff by the second payment to go up there I went up there several times because they said either the first or second payment went up there have called up there several times and have never gotten a callback from anybody even the general manager never a single callback was made to me that was back in August and September both October rolls around make the payment. Everything‘s fine interest has not rolled off yet and come to find out. It was never put on there. It was never applied and my salesman. Chris Taylor lied to me and shouldn’t have told me I would get that six months interest free and so when brought to the attention of the managers and everything they told us home office would go through and would talk to Fortiva and see if they could fix it wasn’t able to be fixed because apparently The salesman should’ve put it on the receipt whenever it was sent to Fortiva and they would’ve applied it but because they didn’t they can’t apply it now and they can’t fix it and now the Conway store can’t help me. They advised me to go to home office I’ve called up there twice never got a callback. I have had to always call them. Was not allowed to speak to anyone above the operator about my account and was told that the higher-ups said that there was nothing that they could do and they refused to offer any kind of compensation or help me in any kind of way with this issue so on top of being lied to and no communication there has been no offer of writing the wrong that was done and I as a consumer and appalled by the behavior, and by the lack of care for the customers that they say our priority this establishment has been laughable in their communication skills and have been nothing but unhelpful when trying to fix this I’ve been so stressed trying to get this figured out I’ve been brought to tears because they refuse to help or do anything to help me in this situation. I will never be going back to Hank‘s fine furniture here in Conway or any Hanks in the future whatsoever I strongly suggest you do not buy furniture from this place because if you have any issues, they will not help you. They’ll say there’s nothing that can be done and expect you to just walk away. This is the worst experience I have ever had.

If we could give a zero, we would. The day of purchase was great, my elderly mother with limited mobility had great service and got a 3200.00 bed with the high end adjustable platform. They had it in stock and would deliver it the following Wednesday and we even paid 300.00 for set up. They were supposed to call the night before, they didn’t. They were supposed to call today before delivery, nope. She calls around 12pm after waiting 5 hours in the new house alone. They don’t even have her scheduled for delivery, so she demands a refund for delivery as they want to wait another week. They manage to get it on a truck, but she is the 3rd stop. As of 6pm when I called, she still has not received a call from the delivery team, they still have to set it up and she hasn’t eaten all day because the delivery house isn’t where she is living yet. The absolute joke? They told her they won’t refund the bed, because frankly she is over the absolute cluster this company has made her endure. I ABSOLUTELY will never recommend this company, in fact I will adamantly remind everyone of this if I even hear the name. Absolutely disgusting customer service after their commission sales.

I had a wonderful experience buying a power reclining sectional from hanks. Delivery had issues, a seat was missing from the truck. That was made alright as they returned with the missing piece later the same day. However it didn’t recline, two days later the seat next to it stopped working. I immediately called them for it to be fixed on the same day as delivery. It’s now been three weeks and I still haven’t heard anything about when a service person to come out and fix 2/3 of this sectional. Whenever I call them they don’t have any estimate for when they will be out here.

Natalie was the most friendly and patient sales representative we found. I will definitely go back to her next time. My children and I visited multiple stores in Conway before we looked at Hank's and no one made us feel as welcome as Natalie. She listened to what we wanted and answered all our question (there were lots) with a smile and truly made us feel like she cared.

Had a great experience at the Conway location with Jeff Yerkman. Jeff answered all our questions quickly and thoroughly, gave us multiple options of what we wanted and got us through the purchasing process quickly and efficiently. Highly recommend Jeff to anyone who is looking for a great furniture shopping experience.