Emilee Turner· 1★ · 2026-01-10T10:53:07.503259944Z
I bought a sectional in 10/2025 and by 12/2025 a cushion cover started ripping at the seam. I notified them and they started the process to get a new cover on 12/13/25 because it’s covered under manufacture warranty. By 12/27/25 I had to call them just to be notified it was denied by home office on 12/18/25 with no notification to me. Then was told it shouldn’t have been and they are resubmitting it. Then, of course, home office was closed for the holidays. I called again on 1/8/26 and was told they now have computer problems and are unable to see if it was approved. I was promised by Craig, store manager, he would call me as soon as the system is up and running. 2 days later and no call with any kind of update. No one has ever called me with any updates since submitting this on 12/11/25, I am calling weekly for updates.
This is horrible customer service, all for a cushion cover. If I get this resolved in a timely manner then I will update my review but I’m not holding my breath. I do not recommend buying anything from this company. There is a great furniture store in Beebe that is easy to work with and I regret not taking my business back there. I have never had a couch have issues this fast, and I’ve never had a furniture be so hard to deal with.
View on GoogleMahogany Artis· 5★ · 2025-07-13T03:45:35.227557117Z
Absolutely love Hank’s Furniture Store! Orlando was amazing to work with — he helped us find beautiful, high-quality pieces that perfectly fit our style and our budget. Whether you’re working with a small amount or going all out, he really knows how to get you the most bang for your buck. Super knowledgeable, friendly, and made the whole process stress-free.
Highly recommend asking for Orlando when you go! 🛋️🪑✨
#HappyCustomer #FurnitureWin #AskForOrlando
View on GoogleDavid Tibbitts· 3★ · 2025-09-03T16:04:18.140192471Z
Sales team was GREAT!! Showroom was clean, well organized with plenty of selection. I ordered a living room set (couch, loveseat, and recliner). My sales team worked with me in a delivery date. On the day of delivery, truck two shows up with two guys. Both were very professional and respectful of my home. They allowed me to check out each piece prior to bringing it in my house. The delivery driver noticed my couch was broken and he walked me through the process of getting it replaced. The loveseat and recliner were in brand new, no damage to either piece. The following week comes and the second truck showed up, three guys exited the cab and immediately went to start unloading until the roll up door wouldn’t roll up. Holy Crap it’s my couch keeping the door from rolling up. So my couch was either not strapped at all or it was and it fell….i don’t know, I know what it looked like as everything else had straps holding it. Anyway, I made it known then that I’d like to look at it as my first one was broke. It was at that point it felt like the guys were trying to avoid flipping the damn thing so I could inspect it, they didn’t. The backs were off the couch so they could very easily manipulate it so they didn’t rub the doorframe with my brand new couch.. nope they rubbed my couch on the doorframe as if that’s the way they always do it. I still haven’t been able to inspect the couches underneath support area, so I have no clue if there’s any issues. The second truck will NEVER deliver anything else to my house. I’ll deny the load and request a refund before they come back in my house.
View on GoogleMeredith Linder· 5★ · 2017-06-06T19:23:03.731Z
We were very impressed with the service we received at Hank's in Sherwood. We had been to the one in Little Rock and felt pressured by the salesperson. Upon walking into the Sherwood location, Kim greeted us and directed us to the dining room furniture. She wasn't pushy and didn't overwhelm us. Once we decided to ask a few questions, she answered them quickly after referring to her wonderful manager, Heather. The only disappointing part is that they couldn't discount our dining set any more because it is a set price set by the manufacturer. We were able to agree on discounted delivery which help make up for that issue. Delivery was on the correct date, later than anticipated, but came on the agreed date. Matt and Al set up our furniture quickly and professionally, answering any questions we had. I have called to ask other questions and they are always willing to help and answer my questions in a very pleasant manner.
View on GoogleBreanna Fletcher· 4★ · 2021-11-20T06:44:18.862344Z
We just bought our new sectional from here. It was well priced, on a black friday sale. I like that this store let's you look independently without standing over you the entire time like (Ashley's furniture) does! I gave 4 stars out of 5 because when we were finishing up the Financials, the guy asked us if we would like the stain protection . We asked what it was and what it costed. He explained all the details and we politely declined. Well.... another man walks up and asks me why we weren't doing the warranty. I exclaimed that my husband said no. He the. Proceeds to talk to my husband about it AGAIN! He goes on and on about it and really we are uncomfortable. If I hadn't already paid for the couch, we would have left. I understand that he is doing his job and all but GAH!
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