Jerome's Furniture & Mattress Store-Anaheim

My husband and I did not have shopping for furniture on our immediate horizon. But Sat mornings are our time to stop somewhere we’ve never been before.(90% of the time it’s a new eating establishment).but my husband surprised me by stopping at Jerome’s. A very personable and professional sales representative Christopher warmly greeting us, getting sense of how we stopped in. He shared the sales and discounts, developing.some ideas of what we wanted to look at. And sensibly let us walk around unaccompanied looking at different styles. Truly I wasn’t planning on buying anything. He seemed to know when to check in on us. When he noticed I finally started seriously appreciating a sofa, loveseat and recliner, he joined us. Next thing I knew, I was signing on the dotted line, scheduling delivery. After being in the car business for nearly 20 years, I admired how he gave me the time to close myself! LOL. If the delivery service is as professional as the sales experience, you will definitely have return customers! Thank you Christopher! The Penas

Unacceptable Installation & Zero Accountability DO NOT buy from this store. The “professional” setup of our bed frame, and the installation was completely wrong. Parts were installed upside down, multiple screws were stripped (making it impossible for us to fix ourselves), and the drawers were installed crooked and would not open properly. A technician was sent out, and while he was here I pointed out all the issues and he only semi-fixed the drawers and said whoever set it up did it wrong. I even had to help him. After that, I was out of town for a few months, and now the company is refusing to help because I am just outside of the one-year warranty — despite the fact that all of these problems stem from THEIR original installation errors and poor workmanship. Customer service has been dismissive and unhelpful, offering no real solutions and taking no responsibility. The overall furniture quality is also disappointing for the price. This has been an extremely frustrating experience. A company that calls themselves professional and talked and talks about their “good quality” should stand behind their work. Save yourself the headache and buy from Costco or a retailer that actually supports its customers. Posting this in hopes someone from management finally takes accountability and resolves this situation.

I had a great experience with Jerome Furniture. My daughter needed a new sofa and dining table, and we found exactly what we were looking for. The showroom had a wide selection of stylish, high quality furniture at reasonable prices. The staff was friendly, knowledgeable, and helped us choose pieces that fit our needs and budget without any pressure. Delivery was on time and everything arrived in perfect condition. The sofa and dining table look beautiful and are very well made. Excellent customer service and a smooth shopping experience from start to finish. I highly recommend Jerome Furniture

So it's been over a month since tech came out and I'm tossed around like a chopped salad over a 7 thousand dollar sectional that is garbage! After posting first review, which is basically a cry for help and I want my money back and the junk sofa picked up...I get once again, an answer for me to text or call. 😡 That's all I've been doing for over a month!!!! At what point will "Jerry Cares". Will they really care??? Read the response I took screenshot of below. Going on 2 months now, still tossed around. NOTHING in Jerome's showroom fits our home style! Shopped for months to refurnish out home. I'm not a letigis person and typically only have great reviews for companies...but this is terrible. If we can't be given the proper support, which means management actually calling us as they don't even do that. Then I will file a lawsuit. That simple. I'm tired of chasing and writing and texting. They really are so unprofessional.

5 STARS IS NOT ENOUGH!! Exceptional customer service Abraham helped us, he was kind and knowledgeable as to what we were looking for. The store is CLEAN & the atmosphere is a place you want to shopping in for furniture. We had our couches picked up and the young men were kind and respectful less than 10 min to complete the whole pick up!! The delivery was WOW for our new couch!! We will be returning