Mattress Firm Colonial Heights

So far our recent visit and purchase with Mattress Firm went very well. No issues, long wait or hassles. The young was nice and respectful. Thanks

The customer service was excellent from the moment I walked in the door. Tim was amazing, patient, and was very detailed with information he shared. The delivery was scheduled for two days out but if I needed to change the date and time, they were willing to adjust it. My bed is supposed to arrive tomorrow (2/1/26) so hopefully the delivery guys will have the same great customer service.

We stopped in and was immediately greeted by Duncan. We explained exactly what we needed and what our budget was. Duncan walked directly to what he knew what meet our needs, and get us a quality mattress. We also needed another item. No joke, we were in and out, while be very satisfied with our purchase. Duncan, you truly know your product. Thank you!

Delivered the wrong mattress twice had to pay additional to change to a different mattress which I shouldn’t pay additional for anything because of the inconvenience I went 4 days without a mattress and the manager charged me an upcharge for a different mattress (display) before I went with that option, he said that I wouldnt have to pay anything additional because he going to Hook me up….psst. Let me share my experience with this company. First time using a delivery service to for Mattress normally I would pick it up myself have done so for years. The first mattress I ordered 3/26/25 14.25 beautyrest delivered 3/28/25 what I received was 12” mattress beauty rest. I called multiple times that Friday 3/28/25 just to be told to wait until Monday 3/30/25 after questioned am I sure it’s not a 14.25 which mattress was measured twice by me and my friend. I called 5 times Monday 3/30/25 no answer no returned call. I finally went the location quarter til 2pm spoke to the manager who claimed that I was next on his list to return my call. 😒 after selecting the mattress I was charge an upgrade fee and delivery after having free delivery the first time ridiculous ! The manager Steve said that he will make sure that I get the right mattress and “white glove treatment”. The mattress itself supposed to come from the store and not the warehouse this time and still the same problem? So again why did I pay additional for poor service? There are other mattress companies I went with this one because they had more options. This is appalling. They don’t value their customers and their needs. Lack of integrity and professionalism. I gave a second chance to fix the problem they struck out again. Although I spoke and dealt with the Manager Steve at the colonial heights location. 4/02/25 I’m still having the same problem. The second bed that was delivered today is a PRE-OWNED PLUSH QUEEN size mattress with a yellow tag and lower price $619.00. I selected a medium QUEEN HYBRID 13’ sealy with a yellow white tag on the price $1499.99 to $699.99 that I paid additional for upgrade and delivery. Update: called the Store spoke to Steve he said that the mattress is still at the store the drives did not come to the store and pick up the mattress. But the manager said that he put in the system to pick mattress up from store to send him pictures of the mattress they sent me but he did not provide a number to send pictures to and he stated he will come me back today……..4/2/25 first time and last time

Our shop expert on receipt was Gearheart, we can't remember his name, but he really knows his mattresses. We had 2 mattresses saved in our cart, but wanted to try them before buying. He was able to find the same brand in the store just by looking at our cart. We are glad we went to store. We decided to get something else, so we actually pulled up receipt from a foam mattress we bought a year ago from another mattress firm. He immediately knew what it was. He double checked his stock and setup delivery for us. We are pretty happy with purchase. Quite honestly, we were happy to go to the store and meet someone that actually knew about the mattresses in the store. It just seems to be rare thing to meet salespeople that actually understand what they are selling.