Mattress Firm Hanes Mill Rd in Winston-Salem - Reviews, Hours, & Deals

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Average rating 4.9 · 644 reviews

Last updated Sep 1, 2026

Anna Askeland· 5★ · 2026-03-30T19:28:11.191208998Z

William was so pleasant to work with! Super friendly, patient, and knowledgeable, I’ve never gone mattress shopping and was honestly just so overwhelmed but he helped me so so much!! Great selection in store, although I ended up ordering a different mattress from their website since they did not have the one I wanted in store. Just felt the need to shout him out!!

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Ronie Lipchak· 5★ · 2026-05-19T23:29:14.540246064Z

Awesome associate (DeVae) aided my family with picking a mattress that suited us. He took his time. We didn't feel rushed or pushed into anything . He joked with us and made us feel like we were just talking to a friend. Very knowledgeable and answered all questions we had.

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Kate Thomas (Katemoore3113)· 5★ · 2026-02-23T20:26:03.227594899Z

Lee was excellent. He helped me with an online situation in his store and he was able to do everything I needed him to. He was even considerate enough to call me back once he was finished doing what he needed to do so he didn’t keep me waiting on the phone. I really appreciated his help and his attention to detail and the process. I train customer service for a living and there wasn’t a thing I could think of that he could have done differently. Great experience and Lee is a great associate!

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Riley Gonzalez· 5★ · 2026-07-26T15:24:13.624443008Z

I loved all the help and insights of the associate. She made is feel very comfortable and help us find what we needed. I am very happy with the costumer service.

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Joe Iwanejko· 5★ · 2026-05-25T01:33:15.856987868Z

John was incredibly accommodating to us and explaining the differences between mattresses and considering what we needed for ourselves. I appreciate the professionalism and knowledge that he has with regard to the products, we made an informed decision.

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