Mattress Firm Holland Road

Our whole experience of shopping for and purchasing a new bed with this Mattress Firm location was fantastic. My fiancé and I had a loose idea of what we wanted, and the knowledgeable sales rep, Sam, helped guide us through the options, very patiently I might add, until we found ‘the one.’ Purchasing was a breeze, and despite not having what we wanted in stock, it still only took two days for delivery. I was pleasantly surprised when we were given a two-hour delivery window instead of the usual 4-5. The delivery guys showed up 20 mins into the window (which I don’t think I’ve ever had happen before!) and were super sweet and friendly. They masterfully navigated my u-shaped staircase (and curious pets!) and very quickly got everything unboxed and set up, and didn’t leave a scrap of packing material behind. Overall, I’m very pleased by our entire experience. We ended up spending double what I had anticipated, but honestly, it was worth it. Can’t recommend this location enough! Thanks guys!

I was greeted by Abe. He was very polite, curious and very professional. He was very helpful in trying find a set of mattresses for a single mother on hard times. Once we finalize what I thought that the young lady would appreciate. She clearly, wasn't and I had to canceled the delivery with Abe after all that work. Im truly sorry and hoping to repay the kindness that was shown to me when I came in. Thanks ABE!!

James was absolutely excellent! From the moment I walked in, he was welcoming, knowledgeable, and truly listened to what I needed. He explained all the options without being pushy and made sure I felt confident in my choice. His professionalism and patience made the whole process smooth and stress-free. You can tell he genuinely cares about helping customers get the best fit for their needs. I left feeling well taken care of and excited about my purchase—thank you, James, for going above and beyond!

After researching online for a couple of week, I knew I had to lay down on a mattress before making the decision. Sam, our “sleep expert”, was great. Immediately upon entering the store, he greeted us and asked if we had done any research ourselves or would need a bit of help through the process. He was not pushy in the slightest, and extremely knowledgeable from everything to each Brand’s construction, reputation, and year round pricing to mattress firm’s financing opportunities and return policies. Sam made the process easy, and I was happy to give him our business then and there instead of leaving to buy online or shop elsewhere.

Walked in, was greeted by Robert and looked at a few options. Went with a nice mattress at a good deal for us. Thanks for the smooth transaction and no pushy sales jerks.