Mattress Firm Rochester Ridge Marketplace in Rochester - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.9 · 381 reviews

Last updated Jul 19, 2026

Gene Gauvin· 5★ · 2026-05-31T16:34:40.101518794Z

Brad at mattress firm was very helpful in selecting the right mattress. He was very perfessional in dealing with us, and what my wife and I appreciate is he wasn't pushy at all. When we had an issue with the base not working he promptly took care of the matter and it was resolved. It was a pleasure to do business with Mattress Firm of Rochester.

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Steve Robinson· 5★ · 2026-05-08T17:08:39.837189395Z

While what we needed wasn't in stock; he was able to coordinate with two other stores to get what we needed that day. All of the people we dealt with that day were helpful, friendly, and went out of their way to make sure our needs were met. Great experience and would recommend to anyone. Thanks again

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Eudora May· 5★ · 2026-02-22T00:49:43.266949093Z

I had a ridiculously good experience here!! The guy running sales was extremely kind & showed me the cheapest & currently on sale options for mattresses & didn't show me anything more expensive until I asked what other options they had! I was really surprised at this because I believe they work on commission & It was very comforting as somebody who grew up without much money & shows a lot of empathy & integrity- which I honestly was not expecting! My friend & I kept talking about how nice the salesman was all day lol

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Amanda Morecroft· 5★ · 2026-04-12T14:10:19.638248501Z

I am reviewing only the employee, as I don’t have the bed yet, but quality of the bed aside-this employee saved any hope I had left in mattress firm and made my experience a great one. He was kind and helpful and easy to talk to. As someone with high anxiety, those are all super important. I would recommend THIS mattress firm

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Laura Semmar· 5★ · 2026-01-30T12:54:35.306749548Z

Great experience at Mattress Firm! Brad was incredibly patient and helpful, taking the time to go through different options and making sure I found exactly what I wanted — all within my budget. I felt listened to and never rushed. I’m really excited to try out my new bed and would absolutely recommend shopping here!

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