Mattress Firm South Broadway in Salem - Reviews, Hours, & Deals

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Average rating 4.9 · 855 reviews

Last updated Jul 20, 2026

KK· 5★ · 2026-06-28T20:22:18.660746706Z

Rob at the Salem NH Mattress Firm did a wonderful job helping us pick out a full size mattress within our price limits. My son has back issues and Rob went into detail why he was suggesting the mattresses that would suit his needs. We were very happy with the customer service.

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Tom Nolette· 5★ · 2026-03-31T14:43:37.131992784Z

Was looking for a comfortable queen mattress. We were greeted by the superbly friendly and highly knowledgeable Michael Christopher. He was juggling multiple customers including us, and I think he was able to focus on all of us simultaneously without having to shut anyone out. I never felt I was waiting around and all of our questions were addressed is short order. We were all able to take our time. We ended up with a wonderful memory foam hybrid, and a 2 inch boxspring to get us to the proper height. There was a nice $300 credit with the purchase for accessories and Mike hooked us up with some awesome memory foam pillows, protector and a soft sheet set that will not diminish the comfort of the mattress. I don't think the overall comfort works without the right pillows. Was very happy we could get the delivery in 2 days. Thank you Mike for all your help, it was very personable and enjoyable purchasing experience. Highly recommend to anyone looking to upgrade their bedding. Ask for Mike.

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Joe Hakim· 5★ · 2026-03-13T12:51:16.451152296Z

Michael was an excellent salesman. He initially acknowledged us when we entered the store, allowed us to look around without pressure and when we were ready for more informative discussion, he did not disappoint. Michael was knowledgeable about the products and we had open dialogue to discuss the best options for us. He was patient with us without attempting to move onto the next potential customer. Very pleased with Michael. He made it easy for us to trust the information and experience given.

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Debbie Palumbo· 5★ · 2026-06-03T01:30:38.296656262Z

Ryan immediately greeted me when I entered the store. He listened attentively to my needs and helped me find the right pillow. Ryan was very patient and spent time showing me several mattresses while also attending to other customers in the store. He is very knowledgeable and helpful.

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Lee Ann Clark· 5★ · 2026-02-26T23:02:53.309501114Z

Rob was personable and professional! He spent hours answering questions, teaching me the pros and cons of each bed I tried, and really taking into consideration what was best for my sleep needs. I never felt like he was rushing me or trying to make the “best deal”. He was patient and honest, unlike most sales people you meet. I would DEFINITELY recommend heading into Mattress Firm if you need a new bed or just to update yours! You will not regret it! And the financing he set up for me was amazing. Thanks Rob!! 👍🏼

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