Mattress Firm Southpoint

I recently went to the Mattress Firm store on South point parkway in Fredericksburg and had an extremely good experience picking out a mattress. Arranging for delivery was a no-brainer. The whole process was quite smooth and left me with a good feeling. The very personable salesperson, Timothy, did an excellent job of demonstrating the options in my price range and it was easy to make a decision which mattress to choose. I heartily recommend Mattress Firm.

Shout out to "Joe" who works at this location of The Mattress Firm. I bought an adjustable bed from him a few years back & went back to buy a bed for a guest bedrm. Really good experience .. Joe listens to what you want & then promptly finds it. I got a wonderful price & very pleasant experience in the process. No pressure sales is what every consumer deserves. That's what you get at this location.

I have had good customer service but not even a year later my son's mattress has a sunken hole directly in the center. It is awful! Causing his health issues exasperated bec he can't get restful nights sleep! I called and they wasn't willing to replace mattress!! I bought 2. 1 was really bad!! DO NOT BUY from here. Go to a reliable store!!!

We had wonderful service. All our questions were answered and joe was excellent in helping us purchase the mattress. If we decide to purchase another mattress, we will definitely be going back to see joe.

First and foremost, Tim is the best salesperson at this particular store. However, the quality of the products does not meet my expectations. In February, we purchased a queen-size mattress in a box that self-inflates for $450 plus dollars, which was delivered to our home. Within weeks, the mattress had deflated in a specific area, leaving it looking as if it had a huge hump in it. I contacted the store, and they replaced it with a new one. Weeks later, this one did the same thing. I took pictures and went to the store, where I spoke with Tim about replacing it. However, I spent an additional $500 this time on a better mattress that wasn't in a box. Well, 52 days later, my $1000.00 mattress has begun to deflate on the side I sleep on. I returned to the store to speak with Tim (the salesman) about returning it for a full refund. (Remind you this is the 3rd defective mattress since February.) Tim informed me that I could not return the mattress and receive a full refund, as it was settling to my body weight and dimensions. I weigh about 250 pounds, but if I had known the mattress would deflate on the side I sleep on before purchasing it, I would have never bought a mattress from this store. Now, my mattress appears to have a hump in the middle, considering my wife's side never deflated, while my side has deflated. I was allowed to return. I was within the 120-day trial period and allowed to return the mattress, paying a $249.00 return fee. I did that, considering I would rather lose $249 than $ 1,000. When the delivery drivers came to pick up the mattress, they even commented on its condition. I have always purchased my mattresses from Tappahannock Furniture in Tappahannock, Virginia (where I have never had any problems/issues with the quality of the mattresses). Still, I wanted to try this company since I am new to the area. I am deeply disappointed with the store's response to my issue. As a result, I recommend inquiring about the mattress's deflation capabilities based on your weight before making a purchase.