Mattress Firm West Street Shopping Center in Keene - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.9 · 273 reviews

Last updated 1/29/2026

Laurie Nelson· 5★ · 4 months ago

We had the absolute pleasure of working with Eric Cardinal while shopping for a new mattress, and we cannot recommend him highly enough! From the moment we walked in, Eric's professionalism and warm demeanor instantly put us at ease. He took the time to truly understand our needs, patiently answered every question (and there were many!), and guided us through the entire process with incredible knowledge and care. Eric’s expertise was apparent in how thoroughly he explained the differences between various mattress types, materials, and sleep benefits. He never made us feel rushed or pressured—instead, he created a relaxed and informative experience that made us feel confident in our final choice. We left the store not only with a mattress we love, but also with the genuine satisfaction of having been helped by someone who clearly takes pride in what he does. Eric Cardinal is a true professional, and we are thoroughly impressed. If you’re in the market for a new mattress, do yourself a favor and ask for Eric!

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Kathryn Paquette· 5★ · 6 months ago

What a wonderful experience! Matt was thorough, informative and had a fabulous sense of humor! His knowledge of the product was amazing! It didn’t feel like a stressful shopping expedition but more like visiting a friend who just happened to be selling beds! I most definitely will be recommending MATTRESS FIRM to AL L my friends and family. It was a fun afternoon

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Nicole Labrecque· 5★ · 7 months ago

Jessica was amazing! Super friendly, helpful and knowledgeable. My daughter and I went to browse but with her expertise, we were able to make a quick, informed decision and couldn’t be happier with our purchase!

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Dan Waters· 5★ · 7 months ago

Thanks Max for all the help. Wonderful customer service i couldn't of asked for a better mattress shopping experience. He was very knowledgeable about everything and the communication and phone calls made it so so easy. I appreciate all the discounts you got me as well if I could give 100 stars on this review I would.

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Joan Huber· 5★ · 6 months ago

I bought a twin sized mattress for my visiting grand daughter today. Max helped me find just the right one. The service was wonderful and Max was extremely helpful in making this purchase.

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