Purple - Village At Meridian

I’m extremely disappointed with my experience with this company. I ordered a Purple Restore Premier Firm mattress from their store at the Village at Meridian, but after eight days, they delivered a Tempur-Pedic mattress instead. This is completely unacceptable. When I contacted the store, I was told to reach out to customer service. After spending 35 minutes on the phone with customer service, I was informed that I must submit a claim and wait several more days for a resolution. Frustrated, I then contacted the delivery company (EFW), who told me the issue needs to be escalated, which will also take additional time. This entire process has been exhausting and deeply disappointing. A mistake of this magnitude should be corrected immediately, not delayed through multiple layers of bureaucracy. Overall, this has been a very poor customer experience.

I switched to purple two years ago after sleeping on a conventional hybrid foam mattress from Costco for 2 years. My calendar just prompted me to drop this review as I wanted to offer a longitudinal perspective. (stat jargon! lol) And I’m glad I did because I initially did not like the purple. It took me about a week and a half from my body to acclimate to it’s unique structure and composition. I have sciatica, lower back issues, I’m slightly overweight and underwent a discectomy 8 years ago. As sleep is so important, I wish there were reviews like this more often so here it goes. The Casper four layer hybrid I had before was good, but I sunk into it Which cut circulation and disrupts my breathing, As well as my sleep when I roll over As the foam doesn’t retract very fast so I end up falling back into the foam hole I just climbed out of, consequently waking me up. That said it was super comfy, especially for sitting up and typing on the computer. So I knew I wanted a foam like mattress just one that helped me sleep better. The Purple mattress was difficult to get used to because it required muscles that I wasn’t used to using. This is a fabulous thing I discovered because I wouldn’t wake up aching anywhere. I don’t recall circulation problems, and the cover for the mattress that I bought, which I recommend, Helped Deflect allergens that would constrict my airways On the other mattress. If you are a person that wants to sleep in when you allow yourself to, but Wants to bounce up when it’s time to get moving, Purple is absolutely the way to go. The grid makes it bouncy which helps it feel more like a traditional mattress yet you gain all the qualities of a Tempur-pedic environment But not giving you what you want right away, but what’s your body needs and what you will grow to love. So my advice is, if you don’t like it right away, stick with it for a couple weeks because it’s probably a good sign that this mattress is exactly what you need If you objections revolve around it seeming too firm or initially uncomfortable. Anyway, this isn’t a paid review or anything, Just want to toss in my two cents of objective, well-registered feedback that I wish I had going in. We sleep a third of our lives, and for what it has to offer, and the change it made on my work and home life, It is The best investment I have made in my life.

Place smelled like a cheap perfume store not a mattress store. The odor was overly strong. They did not even carry the two lower models to try out so I left i was not interested in a 3k mattress

Boring mattress store turns exciting! Well, exciting is a bit of a stretch but interesting and helpful is more accurate. Beautiful store design compliments the technologically advanced mattresses. Additionally the highly informative sales staff are enjoyable and interesting. Daniel Kirby is a great example of a highly informative and professional sales manager. He helped us make a decision on a mattress way easier. I sleep really hot and my wife is a side sleeper with hip problems. We settled on the 4" hybrid premiere. I will follow up later to inform you about the mattress choice.

Jaxon helped me find a brand new pillow and was super helpful! Definitely recommend!