Raymour & Flanigan
Lake Grove, NY
Raymour & Flanigan offers a wide range of furniture and home decor products, including living room, bedroom, dining, office, and outdoor furniture, as well as mattresses and rugs.
Raymour & Flanigan offers 0% APR financing for 72 months on qualifying bedding purchases with their Credit Account.
Price range not yet reported
Real Google reviews from nearby shoppers
Average rating 4.8 · 4093 reviews
Last updated Aug 27, 2026
Prior to working with Paola, and unbeknownst to her, we had been experiencing some difficulties with our warranty exchange, which left us understandably frustrated. However, the moment we walked into the Lake Grove location, Paola’s quick, knowledgeable, and professional customer service completely erased any frustration we had experienced up to that point. She had a clear understanding of the warranty process… but what truly stood out was her flexibility and willingness to accommodate our busy schedules so we could move forward with our purchase without added stress. Paola turned what started as a difficult experience into a smooth and positive experience. We will be returning to the Lake Grove Outlet Store for future purchases! We are so grateful for her help. Thank you, Paola!
View on GoogleMy daughter and I had an absolutely wonderful experience shopping at Raymour & Flanigan! From the moment we walked in, Samar made us feel welcome and never once made us feel rushed or pressured. She spent so much thoughtful time with us, listening to what we were looking for, answering all of our questions, and helping us find the perfect furniture for our home. Her patience, knowledge, and genuine kindness made what could have been an overwhelming decision into an enjoyable and memorable experience. Exceptional customer service is hard to find these days, and Samar truly went above and beyond. We left feeling confident in our purchase and grateful for all of her help. If you're shopping for furniture, I highly recommend asking for Samar—you'll be in excellent hands! Thank you, Samar, for making our experience such a positive one!
View on GoogleHORRIBLE DELIVERY SERVICE. We had purchased a bed set from here, and we had also purchased a mattress with an inclining base. We were told that the set would come within the next few days however, we were told the morning of our delivery that our frame had been broken upon arrival. They then proceeded to tell us that they could give us the mattress without the base for it so yes, please put my 5k mattress on my floor with no base brand new. They also had told us that it was white Glove service and they would be able to remove our old mattress and put it to the curb. Well, when they had come, and everything was finally in, they had told me that they could not put my mattress out to the curb and left it in the kitchen, so I had to wait for my husband to get home to put the mattress to the curb which that was not what they were supposed to do. They were supposed to take the mattress and throw it out for us. After that issue we had thought about giving them a second chance and purchased a couch and a cabinet. the couch we were told was going to take 6 to 8 weeks. Well, it did take 7 weeks and I had told the sales representative that we were moving and we needed it to a new address. We had signed paperwork with the new address on it. when they had called and said that the couch was in the cabinet was supposed to come with it since it was something that was in stock. when they called us for the delivery, they had told us that the couch was being delivered. We had to call them back and remind them that we had a cabinet in the order as well, and they reassured us that it was coming together on the same day. well guess what came without the cabinet. So we then had to call and tell them that we did not receive the cabinet after waiting almost 7 weeks for our furniture. They had told me the earliest they could give it to me was in three days. The day before had come and they gave me a delivery window and it was the incorrect address. I then had called the showroom and had told them that it was the incorrect address but when I had called prior, they did not ask me what the address it was going to was. So then the sales rep had pulled up our account and said that our delivery was going to the correct address and sent me an email for a couch that was delivered three days ago. How they did not know that our couch was delivered is beyond me, however we still needed our cabinet and then they had told us that it wasn’t going to be able to be delivered the day that we had scheduled it for even though it was supposed to come a couple days prior with the couch that we had purchased it with. All in all, we have not had really good experience at this location and just in general with Raymour and Flanigan they had told us that they would give us a $100 credit which for crappy furniture is not worth it. NEVER EVER AGAIN AND BE MORE ORGANIZED!!!!!
View on GoogleI recently purchased a table set and several accessories, and I had a wonderful experience thanks to John R. From the moment I walked in, he was attentive and made sure I found exactly what I needed. I had a lot of questions but he took the time to answer every one of them thoroughly, never making me feel rushed. His attention to detail and product knowledge made the entire experience smooth and enjoyable. If you're looking for a great buying experience and exceptional customer service, I highly recommend asking for John R.
View on GoogleOur salesperson was wonderful. Patty was extremely helpful but also gave us the space we needed to explore all our options. There was no high pressure sales push. She had the perfect combination of helpful and not pushy at all. It was a wonderful experience. If you need furniture I strongly recommend Patty Fazzino in the Lake Grove location.
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