Raymour & Flanigan Furniture and Mattress Store

Raymour & Flanigan Recliner Review – Disappointed with Durability I purchased this recliner from Raymour & Flanigan in 2018 for just under $700. I ordered the cream color in the showroom, but the gray version was delivered and assembled. At the time I chose not to make an issue of it. Unfortunately, the bigger problem became apparent within a few years. By 2021 — less than three years later — the “leather” upholstery began peeling severely on the arms, seat, and back (see photos). The chair has been used normally in a single-person, climate-controlled household. It has not been exposed to pets, and no harsh cleaners were ever used. When I contacted the company about repair options, the process was frustrating enough that I ultimately gave up pursuing it. For a chair in this price range, I expected far better longevity from the upholstery. Buyers should carefully confirm the exact upholstery material (bonded leather vs. genuine top-grain leather) and understand the long-term durability before purchasing. Pros: • Comfortable when new • Attractive design Cons: • Upholstery began peeling in under 3 years • Color delivered did not match order • Customer service/repair process was difficult I’m sharing this so other customers can make an informed decision

I went to Raymond to get a re-selection, and my experience was absolutely wonderful. Wendy Calderon, the showroom manager, was so kind, patient, and incredibly helpful. She truly made me feel like family. Wendy took the time to understand me, my needs, and my personal style, which made the whole process feel easy and comfortable. I’m so grateful for her care and professionalism—highly recommend asking for her!

Great manager and customer care team who are friendly and not pushy. They offered so much time to help me find the right fit for my new apartment. Also diligently made sure I had the best price and promotions available. May have to use the warranty so we’ll see how that goes.

Be careful when ordering. We ordered a brand new bedroom set, but when the order came it arrived with scratches and missing parts to assembly the bed frame. PEverything was in very bad condition. It looked like outlet furniture/floor sample. Drivers have an attitude problem. Horrible customer services. It took 3 weeks to set up a pick up date. Be careful when ordering from this place.

I’m honored to write a review for Raymour and Flanigan Yonkers Location. Dealing with Mike Moschetta was a wonderful experience from start to finish. He understood my concerns and worked diligently until I was satisfied. I would recommend this furniture store to all my family and friends you will not be disappointed. Very happy with my new sectional Diane D.