Houston, TX
Rooms To Go is a furniture retailer offering a wide selection of living rooms, bedrooms, dining rooms, mattresses, patio furniture, and more. They provide various financing options and have a dedicated section for sales and promotions. Customers can shop online or visit their physical stores to explore their offerings.
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Real Google reviews from nearby shoppers
Average rating 4.5 · 3255 reviews
Last updated Aug 24, 2026
I must say I was a little skeptical at first because I've never shopped there but as soon as I walked through the door I seen the exact sectional that me and my wife wanted and we both locked eyes on it and it was so magical. We bought it yesterday and received it today. The process was so seamless and enjoyable that I would definitely shop there again. They have so so much of a wide selection from everything from living room sets to dinette tables to dinner tables, mattresses, bedroom sets for kids as well as adults, lamps, nightstands end tables in the list goes on and on. The prices were definitely reasonable and I would recommend it to anybody. I also added some pictures of the sectional that we purchased and we are so happy with it! It is absolutely gorgeous and it looks great in our new home. We are completely satisfied 😁😁😁
View on GoogleThis was, without question, the worst furniture buying experience I've ever had. What should have been a simple sofa bed purchase turned into weeks of frustration because of mistake after mistake. I walked into the Willowbrook store, picked out a sofa bed in less than five minutes, and told my salesperson, Tinos that I needed it delivered to Louisiana and wanted to pay online. He emailed me an invoice, but the payment wouldn't process because he had entered the order incorrectly. I called the store and asked for Tinos. I was put on hold, and no one ever came back to the phone. I called again 30 minutes later and spoke with a manager. After explaining the issue, he put me on hold to "look into it." Twenty minutes later, I was still on hold and eventually hung up. No one ever called me back. The next day I contacted Online Sales, and they immediately found the problem—the order had been entered incorrectly by the salesperson. They fixed it, processed my payment, and scheduled the earliest available delivery... three weeks later. On delivery day, I had a delivery window of 2:00–6:00 PM. At 3:45 PM, after I had driven three hours to my Louisiana home specifically to receive the delivery, I got a call saying they weren't coming. It would have been nice if they had notified me much earlier instead of wasting my entire afternoon. Even worse, they couldn't reschedule until the following week, leaving me with a house full of guests and no couch. When the couch finally arrived the next week, one side of the sleeper mechanism wasn't even attached to the couch. The delivery driver told me someone would contact me to send replacement parts. No one ever did. Over the next several days, I called Customer Service multiple times and spoke with Diasia, Amber, and Brandon. Every conversation ended the same way: "Let me check on it and I'll get back with you." They never did. Eventually, I was told the only option was to replace the entire couch. Rather than continue dealing with this company, I bought the necessary parts myself and fixed it. To top it all off, I'm still waiting on the partial delivery refund I was promised for the canceled delivery. I was told it would be credited to my card within 7–10 business days, and it's now well past that timeframe. From an incorrectly entered order, to being left on hold, to missed callbacks, a canceled delivery, a defective couch, poor customer service, and an overdue refund, every single step of this purchase was mishandled. I rarely leave negative reviews, but people deserve to know what they may be getting into. Based on my experience, I cannot recommend purchasing furniture from this company.
View on GoogleBryan was absolutely amazing! My husband and I came into the store three separate times to look at the same bedroom set and mattress, and even though we didn’t make a purchase right away, Bryan treated us with patience, professionalism, and kindness every single visit. He thoroughly demonstrated everything we needed to know, answered all of our questions, and never made us feel pressured. His customer service was truly top-notch and made our shopping experience enjoyable and stress-free. Because of Bryan’s outstanding service, we felt confident in our purchase and will definitely be returning to Rooms To Go when it’s time to buy our living room furniture. If you’re shopping at Rooms To Go, ask for Bryan—you won’t be disappointed!
View on GoogleJose Uriostegui was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand what I was looking for, answered all of my questions, and patiently explained the features and benefits of different recliners. His expertise and attention to detail made it easy for me to make an informed decision. What impressed me most was that Jose never made me feel pressured. Instead, he focused on ensuring I found the right recliners for my home and comfort needs. His friendly attitude, professionalism, and genuine commitment to customer satisfaction turned what could have been a routine shopping trip into an exceptional experience. Thanks to Jose’s outstanding service, I purchased two recliners with complete confidence and left the store feeling valued as a customer. Jose is a tremendous asset to Rooms To Go, and I highly recommend him to anyone looking for excellent customer service and a great furniture-buying experience.
View on GoogleWe had an amazing experience working with Calvin at Rooms To Go while shopping for furniture for our new home. Calvin was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand what we were looking for and helped us find the perfect 6-piece sectional and bedroom set. He was patient with all of our questions, provided excellent recommendations, and made sure we felt confident in our selections without ever feeling pressured. Moving into a new home comes with a lot of decisions, but Calvin made furnishing our space easy and enjoyable. His outstanding customer service and attention to detail truly stood out. We are so grateful for his help and love the furniture we chose. If you’re shopping at Rooms To Go, be sure to ask for Calvin! You’ll be in great hands!
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