Sleep Number

An Exceptional Experience with Tre at Sleep Number Champaign! We had a fantastic experience working with Tre at Sleep Number. It was clear that he genuinely cared about helping my family find the right solution—not simply making a sale. Tre and the rest of the staff took the time to understand what we were looking for, answered all of our questions, and did an excellent job explaining the different options and features. He was knowledgeable, patient, professional, and never made us feel pressured throughout the process. Most importantly, this purchase has the potential to make a meaningful difference for our family. Quality sleep is so important, and Tre along with his staff helped us find a solution that we feel confident will improve our comfort and overall quality of life. We truly appreciate the time, attention, and personal care Tre gave us throughout the entire experience. He went above and beyond, and we are extremely grateful for his help. If you’re considering a Sleep Number, I highly recommend asking for Tre. He made what could have been a complicated purchase feel easy, comfortable, and enjoyable. Thank you, Tre, for taking such great care of our family!

This was not the first time shopping at Mattress Firm! I was treated very well, my experience today was the same. Sales lady went beyond helping me and explaining everything about each mattress I looked at! She made all the arrangements of selling, delivering and taking old mattress, eased my mind on getting all this arranged. 100% satisfied

My initial experience with the bed was good, but the service after has been nightmarish to say the least. Edit. The number provided below simply goes back to Alejandro or someone just as ineffective as him. Please either fix the issue or stop replying. Any business that would allow a customer to sleep in this bed is a poor business model. I called the service line and was told that my place in line would be held and they would call me back when I came up, 3 hours later I called again and did not ask for a call back and got someone in 5 minutes. (The return call was 5 hours later.) First, one side of the bed after 2 years deflated and will not hold air. Then while on call with customer service, mind you a supervisor, Alejandro told me his manager does not take calls and 1 day expedited means 4 days maybe. The local number guy said it is amazing that they sell beds and hung up. I now have to sleep in a hole where the air bladder was until maybe 4 days it shows up. They don't even keep the part in stock for a common malfunction at the stores so you could purchase them. This is by far the worst customer service I have had. I would rate these as a scam and stay far from them. Save yourself some time and buy anywhere else. Seriously anywhere. Sleep number beds are overpriced and under serviced.

Didn't buy anything this time but thank you Charlie for helping me navigate replacement parts for my Serta motion adjustable base. You were extremely helpful and easy to talk to.

The salesman Brian was extremely nice, helpful and knowledged. We got to test every bed with no rush and given knowledge of each one. Bought one that day.