Sleep Number

David is the best! Helped us find the perfect bed and was so amazing to work with! Thanks David!!

Great customer service. Location hard to find. Across from McDonald's in small strip with 3 stores. The back of the store is shown from roadway. Very nice selection. Priced higher than regular beds....but these are not just a regular bed.....aimed to your changing comfort.

This review is in relation to the Sleep Number customer service dept. They were rude and unhelpful. Long story short, we bought a bed we have been very happy with for years. It is a split king size that has two separate air mattresses - one on each side. Recently ONE has started leaking, so we called customer service to look into replacing it. After they told us our warranty would still cover 24%, they insisted that we have to buy the set of two mattresses even though only ONE has a problem - even though I can go online and only buy one. But they would not honor the warranty unless we bought two. And they were incredibly rude about it. And this was the manager that we asked to speak to.

Genero and Brandon made buying a bed easy! Very knowledgeable and friendly people. We easily could have spent all day there just talking. They made the process fun, informative and comfortable. Hopefully I won’t be bed shopping for quite some time but if I do this is where I will go. 10/10 recommend.

Worst customer service ever!! I will never buy nor tell anyone to purchase from sleep number. I cannot say anything about the eastgate store per se, this review is over sleep number as a general company. I purchased a bed and adjustable frame on May 24th and setup delivery for June 6th. With numerous emails and texts (12 in total I think) stating my delivery was scheduled for June 6th. I was contacted the afternoon of the 5th stating the base was not in inventory and had to push back two weeks to the 19th. I purchased everything two weeks prior and for it not to be in inventory wasn’t my problem, it was theirs. So after numerous calls with customer service getting nothing done, other than their minimal 5% discount. The fact that I was told I would be given a call back from a representative that never returned a call to discuss compensation options. I now have to take the pillows back myself because they will charge you to send a return label. For a million dollar company to make a mistake and give my inventory to someone else, and then expect me to wait is ridiculous, without better compensation. This whole process has been an absolute disaster and I would never spend the amount of money like that to be treated as if they don’t give a rats behind. I’ve been in customer service for years and it’s saddening this is they way people are treated. Another great company that starts with p has helped in every aspect and will buy from them forever. Shows what a little customer service does!