Sleep Number

I have been an extremely satisfied Sleep Number Customer for well over a decade now. Recently, the need arose for a new Sleep Number purchase so my husband and I visited the North Academy store to explore options. We were kindly greeted by Sales Associate Adele and she handled us with exceptional professionalism from beginning to end. Yes, we made a new bed purchase!!! Adele and staff gave their very best to make sure all of our questions were answered. We especially appreciated that there was no pressure for us to make a quick decision, but rather a sincere attentiveness to guide in making the best decision for us. Thank you, Adele, this is a compliment to you. We highly recommend Sleep Numbers, the North Academy Store, and Adele.

Jeremy is very helpful and informative! He helped us with all our questions & guided us through everything we needed. Can not wait to get our sleep number bed. We will def prefer friends & family to him.

After 9 years and recently some sleepless nights, it was time to purchase a new mattress. Both my wife and I had different ideas of what we wanted in a mattress. I researched different mattress's and we decided to check out a Sleep Number. We walked in to the store and were immediately greeted by Jeremy who was extremely pleasant to work with. He showed us the different models and explained the pros of each. Jeremy never pressured us. It’s been 2 weeks since we received our mattress and so far, we are satisfied with our purchase.

Our in store and installation process were positive. The store associate and those who came to our home with our new Sleep Number Split King i10 360 Smart Bed applauded our purchase and reassured us that they would provide assistance should it be needed. We were further encouraged that we could rest well knowing we had a 15 year warranty. Last night and for the past week, I have woken up to find the mattress flat and my body resting against the hard surface of the underbody of the bed. We have contacted the store and were informed that service calls by Sleep Number repair professionals were discouraged. We were also informed by customer service that we have a 1 year full warranty and 14 years of “shared responsibility” for parts and service. We also learned that we must do the installation of the parts which are doled out piece by piece in an effort to trouble shoot the issue. Meanwhile, customers are left waiting for pieces to arrive. This morning customer service told me we are at 55% of our warranty coverage when our bed is only 3 years old. I was then charged over $100 for an air chamber that I must install to “see if that fixes the problem”. Incidentally, the agent I spoke with at our local store suggested the problem could be due to our dry air in Colorado. My parents living in MO, with a 2 year old Sleep Number bed in the exact model are having the same issue. We are the demographic who needs and can afford a purchase like this. The hardware is complex and heavy. We would never have purchased this product had we known of the poor responsiveness to customer needs and the outright deceptive sales tactics that were used to put our minds at ease, even when my husband asked the salesman (name known but withheld), “Is there anything you are not telling us?” We did receive a copy of the intentionally vague warranty notice with directions for accessing the full statement on line. Be sure to review that before purchasing. Also, read the reviews available on Google and Yelp! and check out grievances available on the Better Business Bureau site. In case you think this review is harsh or unwarranted, keep scrolling, you will find customers with similar experiences. Buyer Beware!

Quality products and super helpful staff. So far I have only had good experiences with Sleep Number and absolutely love their products. Michelle definitely went above and beyond for me and my family.