Sleep Number

My Wife and I went into the store and looked around and was meet by Hayden. He was very knowledgeable and spent a lot of time answering all of our questions. We ended up buying and bed and can't wait until it gets here. If you go into this store, ask for Hayden you will not be disappointed with his knowledge and professionalism.

I wish I would have read reviews before attempting to purchase our bed. I say attempting to purchase because the bed never could be delivered because of the huge disconnect in communication in the company. The sales people at the store are just that: sales people. Good luck with even getting the bed delivered after you make the purchase. The salesman at the Covington store told us if he happened to have any issues with delivery to call him. So after the delivery didn't happen on the first date, I called the salesman. He said he would try to get help and call me back. Not only did he not help, he did not call back. I called Sleep Number directly to reschedule the delivery and confirmed via online and phone the day before the delivery date. The date of the delivery came and Sleep Number apparently outsources this service. They brought the bed in and set it up and it was the wrong bed. Not only was it the wrong bed, but our bed never did make it on the truck. I told them we would keep this bed and for them to go back to the warehouse in Metairie to get the new bed-they could not because the warehouse is closed on Saturdays and whomever loaded the beds did not load ours. (Keep in mind we had to use Google translate to communicate with the delivery people because they did not speak English very well). I called the Covington store again, talked to the salesman again, he said he would work with the District Manager to rectify. He did not. He again did not call me back. I called Sleep Number directly again, they could not rectify and could not give me another delivery date sooner than a month away. I told them to cancel the order that I would not be purchasing from them and to refund my Synchrony Bank card that I had place the order on. They said the refund could take a few days. This all happened about a month ago and the charge is still listed as pending on my card. I've called Sleep Number several times to have it refunded or removed as pending and to even place the charge on the card so I could dispute it (as instructed by Synchrony Bank). They still have not. This is now having an impact on my credit as I have a large purchase pending on a card that I cannot pay down because it's pending-make it make sense! In summary, I cannot speak to the comfort of the beds as we never were able to even get it delivered. The sales and customer service staff are awful.

Update: after receiving an update my review, I tried one more time to make things right with these people and after spending a half hour on a phone, I hung up the phone out of frustration. Please note their reply is a canned message trying to show that they really do care, but that is not true. All I got was the runaround again. Horrible customer service we purchased the most expensive bed they have Climate 360 CA King Split $15000.00. The initial set up went well. I failed to tell them to lower as much as possible because we have a dog and it was a little too high for him so when I called I told them I had no issues paying for someone to come out because it was my fault they didn’t lower. So they come out and lower it and my husbands side is kind of angled and his side was not warming properly so I called back and they wanted to charge $200 to come out and look at it. I told them they could come pick it up then so the return department waived the $200 and a great tech Matt came out apparently the people we paid to come and lower it left some of the things in it and therefore that is why the mattress was angled. Matt also said someone would be calling with replacement part etc. that never happened so last week I tried calling and I go through the whole story and we get disconnected. She never called back even though she had verified our account. So I called again today and in theory they are coming out Jan 9. I told her how much time I have been on hold and the horrible experiences and asked for a credit to promote good will. All I got was no, we don’t do that. This is the 3rd SleepNumber we have had and overall it is a good product but the customer service is truly horrible. If any other issues come up they can come pick it up (our 100 night trial ends mid January). This will be our last Sleep Number bed. Their prices have skyrocketed where the customer service has really declined. The fact that they expect you to pay $200 to have someone come check the heating element is just outrageous. A very dissatisfied customer!!

Chris was an amazing salesman. Courteous, informative, and patient! I left the store with answers to a lot of questions and a quote to share with my husband. We return the next day and was welcomed by Tim. He too, is not your typical salesman. He answered some questions for my husband, and we purchased the bed! Tim helped up set up our app, so we will be prepared when the bed is delivered. Thanks Sleep Number Covington, we definitely look forward to the bed’s delivery, and will refer all our friends and family! 😃

Very friendly. Didn't try to push anything on us like some salesman. Was patient and answered all our questions. I think the wait for our new bed is way to long of a wait. That needs to improve.