Sleep Number

Chad in Flagstaff was so easy to work with. He is very knowledgeable about his products, patient with the many questions we had, offered good suggestions, and made the entire difficult “buying a mattress” experience quite pleasurable. We highly recommend this Sleep Number store.

I was greeted by Chad the minute I walked into the store. I had a lot of questions and he was gracious in answering them all. He was very cheerful, and professional when explaining the different series of beds they carry. He performed a scan to show me how the beds worked. I ended purchasing a a higher end series bed, frame, pillow and mattress cover. He was very detailed in explaining the price breakdown, the financing and delivery. I am anxiously waiting on my delivery! I would definitely recommend this store.

All of the people we have dealt with, and customer service people have been great to work with. However 2 1/2 years after purchase we get a chance to test the warranty. 2000.00 + mattress is a useless pile of junk. The remote quit working, air is leaking. We are on the hook for 40% of the repair cost. 15 year prorated warranty is not worth much. Bye bye air mattress, hello real mattress for us. So, buyer beware. This review is posted in the spirit of a public service.

Purchasing the bed was a fabulous experience! Every question we had was addressed and the actual purchase was quick and easy. We would highly recommend Sleep Number.

I went to try out a specific pillow I had read about. I was encouraged to try several different pillows and to take my time, which I did. I ended up choosing the original one. The reason for 4 stars is that their computer system was down and they could not process a purchase. It took me several tries over several days to reach the store and make the purchase.