Sleep Number

Very dissatisfied with SH customer service. I was excited to finally purchase a SH bed in May 2026. This bed of course required speciality bed sheets for the FlexTop King. One of the bed sheet sets I purchased was never received. I called the Temecula store, where I made the purchase, on July 7th to report the missing package and was informed it would be taken care of and reordered. After not receiving the item or hearing back from SH, I called the store back on July 30th just to be transferred to SH customer service who informed me they were not aware of the issue. Now they would have to reorder a different item (mine is out of stock). SH customer service was such a disappointment and doesn’t inspire any confidence after purchasing such an expensive bed.

I had such an amazing experience today at Sleep Number Temecula! I went in and purchased a 360 Climate Control bed, and I had the pleasure of working with Mary. I truly can’t say enough about her customer service. She was incredibly patient, knowledgeable, and took the time to explain everything in detail, making sure we were completely dialed in to the perfect bed for our needs. I never felt rushed and felt genuinely cared for throughout the entire process. I highly recommend coming into this store to make your purchase, and if you get the chance to work with Mary, you’ll be in fantastic hands. Thank you so much for all your time today—we’re beyond excited!

Mary, at the Temecula store, was awesome to work with. I had an idea what I was looking for and she was able to answer all questions and fill in details I was missing. I asked a ton of questions and she never hesitaded to respond with thoughtful, complete information...I never felt like I was being pushed or up-sold at any point. Overall, a very positive experience. I highly recommend taliking to Mary when looking for a new mattress set-up.

The Temecula store is FANTASTIC! Thank you Mary so much. You are the BEST! I have enjoyed my bed for three years and now my son purchasing his bed will definately help with his medical issues. He is a believer after he borrowed (lol) my bed for a few nights and it took the presure off of the lower spine. I'm happy he purchased a sleep number for himself. He can't wait for the delivery. I highly recommend this store of all stores! See Mary. She is honest and very helpful with your needs. Thank you once again.

Wife and I are very satisfied with our experience. David is a consummate professional, he took the time to help us make the best decision for our circumstances. It’s an investment that’s well worth it.