Victor Hogan· 5★ · 2026-03-07T20:22:02.555914581Z
Rasheem was extremely thorough. He walked us through step-by-step what the features were on the mattress based on our individual detail needs. And then he took us several steps higher. It was a truly elevated experience. Needless to say, we found our perfect fit and purchased it on the spot!
View on GoogleSuzanne Crimson· 1★ · 2025-12-20T18:06:06.248644176Z
I am writing to formally report an extremely troubling and deeply upsetting experience at the Tempur-Pedic Avalon location—an experience so unethical that I feel compelled to warn other consumers before they consider shopping at this store.
While Frances initially provided outstanding service, what happened afterward raises serious red flags about the store’s integrity and the conduct of its store manager.
After purchasing a mattress and base totaling over $7,000, I called back the next day to change my adjustable base to a model $1,100 cheaper. Frances assured me she would take care of the modification immediately and provide an updated receipt.
I never received a call back or an updated receipt.
Instead, I had to follow up. Only then did I receive a text message from the store manager stating that the change was “taken care of” — yet he also claimed I would not see the credit until after delivery, which is highly unusual, suspicious, and inconsistent with how reputable retailers operate.
That message was a major red flag to me, and rightfully so.
I contacted Tempur-Pedic customer service directly, and both the representative and the Avalon store confirmed the same disturbing truth:
NO corrections were made to my order. Nothing had been updated.
Despite the store managers assurance, my order remained unchanged. Note: The base can’t be returned after delivery!
This left me feeling misled, ignored, and taken advantage of — especially after making a $7,000 purchase in good faith. The behavior from this store, particularly the manager, was not only unprofessional but felt intentionally deceptive.
At that point, I lost all trust and chose to cancel the purchase entirely. I refuse to spend that amount of money with a store where honesty is optional and transparency is apparently negotiable. After canceling my order, I was told it would take 7 - 10 business days to receive the credits back to my accounts.
This experience was incredibly upsetting and has shaken my confidence in the Tempur-Pedic brand. No customer should ever feel pressured, misled, or manipulated—especially not at this price point. Corporate needs to be aware of what is happening at the Avalon, Alpharetta location.
I am requesting an immediate follow-up from corporate headquarters and a formal apology for the distress, inconvenience, and unethical treatment I received.
Note: This transaction took place on 11/29/25. As of date, I still have not received the credits back to my accounts.
View on GoogleMaria Berg· 5★ · 2026-03-21T01:32:41.655650122Z
Just visted the store in Alpharetta, the sales rep Rasheem was so very helpful and no pressure approach was so appreciated. We asked gobs of questions and he answered every one of them with politeness and knowledge. Thank you!
View on GoogleLeslie Brown· 5★ · 2026-05-18T18:47:03.297116580Z
Awesome customer service and beds. Joey is an expert and a super nice one at that. So glad I stopped by. The hybrid bed has it all. If you sleep hot and have some back aches, let Joey help you find your new bed. They are luxurious and cool.
View on GoogleShanika Hicks· 5★ · 2026-02-14T21:46:56.958393008Z
Rasheem was PHENOMENAL!!!! He showed us everything in their showroom and the experience was AMAZING!!!! We will definitely be back to purchase our dream bed! Today we got some great pillows, but will definitely be back for the bed. Joe was also amazing!!! Fantastic customer service!!!
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