Tempur-Pedic Flagship Store

Hi! We just made our second purchase of a Tempur-Pedic mattress. As previous owners, we purchased this one with Charlie Drake. It had been 13 years since we last purchased our mattress, and it was definitely time for a new one. Back in March 2025, I was attending a Breast Cancer Conference nearby. Since I am currently and have been living with Stage 4 Metastatic Breast Cancer, quality of life is critical to me. As I was getting something to eat, I noticed there was a Tempur-Pedic store and stopped by. I had no immediate intentions of purchasing, but I knew my husband and I would need a bed soon, so I went to check out some options. Charlie greeted me with such warmth and care, and even gave me some water when he noticed I was hot. He helped me pick out the perfect mattress one that was similar to, if not better than, my older model. His positive demeanor, attention to detail, and thorough answers to all my questions increased the urge to buy our much needed mattress sooner rather than later. I live out of state, but I respected and liked Charlie so much that I ONLY wanted to purchase through him. He confirmed that it would be possible to ship the mattress to my hometown and complete the purchase through him. Eight months later, I contacted Charlie. His customer service is so good that he actually remembered me, and it was as if we started right where we left off. We completed our mission of purchasing our second mattress and were able to receive all the Black Friday deals, which made the purchase worthwhile and saved us a lot of money. The actual purchase process was super simple and easy. Charlie explained each step with clarity. All in all, meeting Charlie that day added to my quality of life. He helped me purchase a mattress that will reduce my pain and improve my insomnia because the bed is so incredibly comfortable. The delivery process was smooth and quick, the delivery team was strong and removed my old tempur-pedic without difficulty. I have slept on the bed for almost a week now, its taking some time to get adjusted but I love the continued check ins from Charlie to ensure we are enjoying our experience, he informed me that since its colder that the bed can become firmer and I have noticed that, when its warmer in the house the bed is nice and cozy and soft. Plus I got more deals after the purchase just for registering for my warranty, so I have some more cozy bamboo sheets coming in from Tempur-Pedic. High reviews, ALL STARs Thanks again for everything Shonte' D.

Leslie & Charlie were wonderful to work with. They were extremely patient and took the time to answer all of my questions. They give Outstanding Customer Service. Thank you, Leslie & Charlie.

Wayne was great! He was very helpful ok selecting the right Mattress set.

Had the best experience with Charlie and Chance! Came in to purchase a mattress for my kids. While they were writing up the order, I lay down on one of the beds that has a cooling system and felt I was on a cloud and in a trance. It was incredible since I never believed in this type of mattress! Charlie didn’t oversell anything. He didn’t push anything! The products are simply amazing! Ended up buying 4 mattresses and foundation pieces and pillows. One of the best sleep decisions of my life. Everyone in my family LOVE these unique mattresses and cannot believe we waited so long to purchase them. Highly recommend. Excellent customer service provided by Charlie and Chance!

Leslie was so helpful! She was super knowledgeable about all of their products and was able to help me decide on the right set up. Definitely ask for her when you go in!