The Cleveland Furniture Company

I want to commend the two delivery guys. They were professional, efficient and friendly. They took out the old bulky stuff and put it on the curb. They brought the furniture in easily, not hitting any walls or doorway. They put it together, very knowledgeable about the electrical lines. We picked out the couches that have heat, massage, speakers, lighting and reclines. The warranty was a good price as well as the furniture. Very good quality and we are enjoying it.

I recently had a great experience with The Cleveland Furniture Company. From the moment I walked in, the staff was friendly, knowledgeable, and genuinely helpful without being pushy or trying to pressure me into a purchase. They gave me plenty of time to look around, answer questions, and make the decision that was right for me. The selection was excellent, and I was pleasantly surprised by how reasonable the prices were compared to other furniture stores I visited. It felt like they truly cared about helping me find the right furniture while staying within my budget. Overall, the entire process was smooth, stress-free, and enjoyable. If you’re looking for quality furniture, fair pricing, and a no-pressure shopping experience, I would definitely recommend The Cleveland Furniture Company. I’ll be returning for future furniture purchases.

I would NOT recommend this establishment if you are looking to purchase a bedroom set. Me and my husband had went inside the store around September to purchase a bedroom set and we were told it should be delivered out to us by a certain time frame. This was not the case and on top of that, two pieces of the bedroom set were damaged so there would be an extra wait time for those. (It is now November and we are supposed to just now get them today). But this is not even the worst of it. When they did deliver the bed frame and side tables, the men putting it together did an absolutely horrendous job. I am going to attach pictures as proof. I did end up signing off on the delivery/them setting it up for us, but I wish I would have looked just a little closer. They did NOT screw in all of the screws into each slat. Multiple slats were not screwed down at all. On top of that, one of the men had asked to borrow a hammer. I thought nothing of it, as I am not sure what tools they needed to complete the job. Upon closer inspection, they hammered SCREWS into the slats!! This is mind blowing - how are you going to have your employees put brand new bed sets together WRONG? Furthermore, upon closer inspection, the headboard of the bed frame looks like it has been scratched and someone filled it in with a marker. It is my fault for not looking closer when they had finished setting it up, but no customer should have to be worried about the slats not being screwed down and the new bed frame being filled in with a marker!!! My husband did call the store to speak with a manager regarding our grievances, and I would say the attitude there is uncaring at best. The manager actually told my husband that "the store doesn't make any money off of these bed sets so we can't give you any sort of credit off". The best we got was a 50 dollar in store credit for future purchases. But based off of the issues we have had, why would we ever want to come back here again? We do not recommend spending your money here.

I purchased a leather couch & chair & end tables & coffee table. I love my new furniture. I would def buy from Cleveland furniture again. Good quality & absolutely beautiful. I’m pleased with everything! Ashleigh Cassidy was a pleasure to work with. She is knowledgeable & is great with colors & designing!

Bob was great to work with. He was patient as we explored our options in sofas. He was mindful of our price limits. We walked away knowing we were getting a great sofa. We will definitely come back to Cleveland furniture for future furniture needs.