A Mitchem· 5★ · 5 years ago
When you are looking for a new mattress I hope you are fortunate enough to stop by the Original Mattress Factory. We shopped around and found the prices at the Original Mattress Factory beat the President’s day sales at the other places, also the delivery fee was about $65.00 less. Bonus, Buddy the salesperson was not fake, or pushy. He was easy going, friendly and sincere about his job. The mattresses at the Original Mattress Factory are made in Raleigh, which is totally cool, and you cannot beat the warranty. One more thing…When was the last time you got a letter thanking you for your business? Buddy sent a post card thanking us for buying from the company. It referenced some conversation we had while in the store, so I know it was not just a generic card. Now that’s some wonderful customer service. P.S. take the time to listen to how their mattresses are made, it will not take long and is worth the time.
View on GoogleFred Sams· 5★ · 7 years ago
Before reviewing this mattress, I wanted to sleep on it for a while. After a couple of months, it's safe to say we are thrilled with our purchase. We had slept on a Serenity memory foam mattress at our daughter's house, so had some experience with it. We visited the store, and Christine was extremely knowledgeable. Not pushy at all - that's not the way these folks sell. The delivery guys were great as well. Very pleasant, very accommodating. When you make a purchase like this one, and the guys who make the delivery are so courteous and helpful, it makes you feel even better about the decision you have made. We were very pleased with the entire experience, from start to finish.
View on GoogleDeanna Welch· 5★ · 7 years ago
Amazing experience! After visiting other Burlington Mattress stores such as Mattress Firm and Mattress Warehouse, this is where we decided to buy our mattress. Christine is an amazing sales rep. She is eager and happy to answer all of your questions and will prove just how superior an Original Mattress Factory mattress is compared to other retailers. (Thank you Christine!) Their prices are impossible to beat, and they really show you the craftsmanship and care that goes into their mattresses versus their competitors'. Will definitely buy future mattresses from here!
View on GoogleJessica W. Smith· 5★ · 7 years ago
Christine, our salesperson, was very helpful, informative and friendly. Not overly pushy like you might expect at a chain mattress store. We had an Original Mattress Factory mattress for almost 15 years. It was damaged when a tree fell on our home, and we knew we wanted to go right back to the OMF for our new mattress. These mattresses are made entirely in the USA and last forever! We would still have ours for years to come if it didn't get damaged in the storm. They have great visuals of how the mattresses are made and what is inside of them. The delivery fee was very reasonable. I highly recommend this store and this company to my friends and family!
View on GoogleCharlotte Wadkins· 5★ · 5 years ago
We just came in for a mattress for my daughter. Unsure as she hadn't ever purchased new. I can't recall the fellow who assisted us. He IS the person they have though! First, I love that they had little "bun" mattresses by each regular sized one! You could see how it's made (Locally!!!) Second, a plastic covering so you could lie on bed to test it. Third, at no point was it any type of hard sell!!! We did purchase (on 6 month same as cash finance, that you would have to have fair credit rating for) Delivery at small charge optional. I'm certain they make each for each customer, as we purchased on 9th, available to us on the 21st. Excellent product, great knowledge by this gentleman, and can hardly wait to pick it up on the 21st. Well recommended.
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