The Original Mattress Factory

My partner and I bought our mattress over 6 months ago and it’s fantastic. We got the Regency Sapphire Hybrid Mattress. I wish I could recall the salesman’s name who helped us but he was amazing and helped us figure out exactly what we needed. My only regret is not getting a bigger mattress, but we’ll probably upgrade to a king in the future and hope the queen fits in the guest room :P Don’t go to those other big chains, shop here!! You won’t regret it.

My husband and I began our marriage with a brand new queen sized mattress from Original Mattress Factory 26 years ago. We were invited to watch their mattresses being made in the factory/store. This method was a great way of showing the customers how much quality went into making their own product. That mattress is still used in our beach house today. We bought 4 more mattresses over the years which is proof that OMF products are wonderful! The customer service is amazing as well.

My interaction with Original Mattress Factory staff in Durham and Raleigh was exceptional, from my first conversation with Connor the sales rep manager (who didn't behave at all like a "sales rep"), to Jordan the measurer, to Nick the manager, to Greg (Gary?), the first delivery person -- all were personable, authentic, kind professional. The person who built my mattress was actually the same person who delivered it! I'm in the midst of a never-ending home renovation, during which I've had so many frustrating customer service experiences, the personalities and service orientation of OFM was refreshingly unusual. I never once talked to a recorded machine. They answer the phone. They return calls. They have a sense of humor. There was miscommunication about the customized size of my mattress and box spring. OFM made it right and did so with neither defensiveness of themselves nor blame of me. It was a beautiful thing for me. And I'm now sleeping comfortably in my grandparents' oddly-sized antique bed. I almost want to buy another mattress from OMF just so I can interact with them again.

This is the BEST place to buy a mattress. Conor met us at the door and showed us how the mattresses are made here in North Carolina. We took our time and tried several beds repeatedly and found just the right one. The price is RIGHT too!

The Original Mattress Factory makes purchasing a quality bed a good experience. Low pressure in the showroom, good information about the product. Delivery service is excellent. My first purchase was in 2007, best beds my family has ever slept on. Recently upgraded a single bed to a full. Won't consider shopping anywhere else!