Chapel Hill, NC
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
Estimated price positioning for this store
Real Google reviews from nearby shoppers
Average rating 4.6 · 28 reviews
Last updated Jul 3, 2026
Best. Mattress. Ever. Seriously. I wish I had found OMF a long time ago! Don't waste your time with big box stores. And best part is it's made locally! Purchased the Extra Firm. Was worried it would be too hard, but not at all (note, if you try out the one in the store know that it has been used, so it's not going to be as firm as when brand new). Side sleeper and this mattress is heaven for a good night sleep! It keeps spine in alignment and I wake up with no pain. Have spent thousands of dollars on high-end and plush mattresses (Serta to Sealy to Westin Heavenly Bed +, which is a joke!), because that's what I always liked and thought I needed. This OMF mattress is utilitarian, yet simple, flippable and comfortable. The best part is a good night sleep after searching many years. OMF at this CH location was great. The sales guy was knowledgeable but not pushy. He explained everything in detail and allowed me to ask questions. No upsell. Demonstrated the difference between OMF and competitor. Much better quality! In and out in 20 mins. Delivery was a breeze too, even while having to manage stairs. Got a phone call a week after delivery and even a postcard. There's an app for a reminder when it's time to flip the mattress (yes this matters). Top notch customer service, product and guarantee. Would recommend OMF to anyone else and when I need a new mattress I know where to go!
View on GoogleMark is wonderful and helped me figure out what type of bottom I needed for two full mattresses for my frames! Who knew they sold bunk boards! Better than slats👍 Mark helped load it into my car, which was unexpected and very kind. Coming back again, love my local Chatham county businesses!!!!.
View on GoogleRob the owner/manager of the Cole Park Store, was extremely helpful in helping choose the mattress we wanted. No attempt to upsell, only discussions re what we wanted and what would work best for our needs. The delivery was on time, The two delivery personnel were pleasant, careful, quick. We could not have asked for a better experience.
View on GoogleStaff very friendly and helpful. Encouraged me to take plenty of time with my decision. There was definitely no pressure to rush through the decision making process, which since you're buying something that will last for nearly 20 years was critical. When my stuff was delivered, the staff were very friendly and got it up to my 3rd floor via stairs with no trouble and assembled everything in a jiffy. It was great! They also provided a courtesy call to give me an exact idea of arrival time, which wound up being at the beginning of my time window I was quoted.
View on GoogleExcellent service by Phil! He listened to what I needed for my mother and set up a convenient time for delivery. Excellent explanations of their products without a high-sales pitch. Though I was slightly dreading the task at hand, Phil made the process quick and painless. I highly recommend!
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