Apex, NC
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
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Real Google reviews from nearby shoppers
Average rating 4.7 · 51 reviews
Last updated Aug 24, 2026
I’ve bought a few mattresses from The Original Mattress Factory without problems. However, do not buy the orthopedic mattress! You completely sink into the middle and have to fight to stay on the outer edge. A rep did come look at the mattress. He said it is normal for softer beds to do this. Wish I would have been warned that “orthopedic plush” means you will completely sink into the middle of the bed and that it’s impossible for two people to use.
View on GoogleIt is a cardinal sin to purchase a mattress with zero protection on whether or not it works for you. DO NOT buy junk from this place - I purchased their “best seller” orthopedic luxury firm and it is firm in the wrong places, and sags in the wrong places. Sleeping on your back? You will kill your lower back because the bed can fold hamburger style BY DESIGN, sleeping on your side? You will wake up with a numb shoulder and sore hips thanks to that ingenious center design and cost cutting on padding. Not happy? Get ready to lose 25 percent of your money and then you get to pay for a new cruddy bed. DON’T DO IT
View on GoogleOur bed and pillows are great and comfortable, very happy with them. What I really wanted to leave a review about was the delivery. The two men who delivered our mattress were fantastic. They were incredibly nice and helpful, beyond what they had to do. They moved an old queen mattress and box spring out of the guest room (as planned) BUT then all this extra -- also disassembled the frame in the guest room; disassembled and moved the (better quality as they pointed out) queen frame from the master to the guest room and reassembled it and re-attached the queen head board. Moved the queen bed and box spring from the master to the guest room. Then brought in my new king mattress to the master room -- being very careful of not tracking in dirt/grass from outside and being careful of my walls in a tight space as much as possible while moving what is apparently their heaviest mattress sold. I really really appreciated all the extra help, even more so because my husband was unable to be home for the delivery as originally planned to help with all of the above. Thanks you! They deserve a paid day off or something!
View on GoogleWe visited the store front and were helped quickly and efficiently. The woman did not rush us whatsoever, and took time to answer all of our questions, price all potential purchases, and made excellent recommendations. The delivery team was equally wonderful. We received a call the day prior to delivery with a time frame, and a call within our time frame letting us know when they were 30 minutes away (and they delivered to our house in the boonies about an hour away for a very low price). The bed is extremely comfortable, and we have the contact numbers of multiple sources in the company if we have any questions about our purchase. A great buy and a great experience.
View on GoogleThey were very nice to deal with. Explained the mattresses and didn't bother me when I fell asleep trying one on a Sunday afternoon! We got our new queen set here and we've had it about 2 months and we love it. We previously had an Original Mattress Factory mattress that we used for 14 years. Good value for the money, and lots of choices from firm to soft.
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