Cincinnati, OH
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
Estimated price positioning for this store
Real Google reviews from nearby shoppers
Average rating 4.6 · 50 reviews
Last updated Aug 27, 2026
I do not typically write reviews, but this was one of the best buying experiences of my life. David was a phenomenal salesman. He gave his spiel about the different levels of mattresses, told us to test them out, and come back with any questions. He was friendly and knowledgeable but did not push us at all. I would give 6 stars had he not denied my request to jump on the beds.
View on GoogleWe had the Serenity Plush with adjustable base delivered yesterday and had our first night's sleep on it. We replaced a mattress that was 5 years old and already developing major sagging and was getting uncomfortable. The Serenity Plush mattress is perfect for us since we like the foam feel. Working with Original Mattress was a breath of fresh air. The delivery time was later than we were told and I called to make sure we were going to get delivery soon since I had a small window to be there and I was told they would be there soon and they apologized for the delay. The delivery guys got there about 30 minutes after I called and were wonderful - very professionally dressed and very clean and even wore shoe wraps in the house! They explained using the base and managed to get everything upstairs very quickly even with our very steep staircase. We had a good experience working with the sales rep at the store on Glenway and all-in-all very impressed with the quality of the mattress and the adjustable base. We look forward to many years with our new bed!
View on GoogleWe walked in and he explained the difference between their mattresses and others. He didn't follow us around he let us test them he did point out the ones he thought we would like. We bought a mattress that evening. The best mattress ever!!! My back has stopped hurting since getting this mattress. 10 out of 10!! If your looking for a good comfortable quality mattress!!!
View on GoogleWe went in and the sales person wasn't pressuring us which was nice. They were helpful without being pushy and they were honest and prompt with a call to let us know our purchase had arrived. As far as shopping for a mattress and box spring goes this was a relaxed atmosphere and an overall pleasant experience.
View on GoogleTim helped us today. He was very knowledgeable about the different types of mattresses and was able to guide us to what he thought my wife and I would feel most comfortable on. He did a wonderful job too with giving us plenty of time to test different beds out, never pushing beds that he thought we would enjoy. My wife and I have tried multiple mattresses in the past few years and shopping for the right bed never felt so easy, we will only shop here from here on out! Looking forward to the many years of restful sleep we will be getting thanks to the help of Tim!
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