The Original Mattress Factory

The mattress I purchased has been consistently uncomfortable, and I wake up most mornings with back pain. After already going through the hassle of returning my first order due to sizing issues, I felt stuck keeping this one rather than dealing with another return. After a year and a half, I’ve reached the point where I’ll likely donate it and purchase a replacement elsewhere. I would strongly recommend looking at other options before buying here.

Very pleased with our purchase. The salesman David was very knowledgeable about the type of mattress would be best for us. The best part is their delivery time window! It allows you to track the truck and see what stop the truck is currently at. It is that accurate. Plus Chris and Hayward were very professional and I was back working within 13 minutes. From arrival to setup, top notch!

I bought an Orthopedic Ultra Plush mattress from Nick Rose recently and have to say it was a wonderful experience from start to finish. I shopped around considerably before going to Original Mattress Factory last because while I did want to see what else was out there, I figured I'd probably end up purchasing from OMF and I was 100% correct. Nick really knew everything about the mattresses and was able to relate it in a clear and understandable manner to a prospective buyer. With his help I was able to easily narrow down my selection. I really feel like he was more educating me on mattresses than trying to sell me anything. It was an extremely pleasant experience, especially compared to some other nearby competition. I was never looking for the cheapest mattress, I was looking for the best mattress and I'm highly confident I found it. In the future, should I find myself shopping for a mattress, I really won't bother going anywhere else. Delivery Edit: Sam and Deon were both extremely friendly, professional and had the mattress delivered on time and brought it in quickly and set it up. I'd easily repeat my purchase at OMF.

Researched mattresses and mattress stores in preparation for helping my Mom buy a new box spring and mattress to replace her 24 year old set. Based on our prep, my Mom started at the Original Mattress Factory Kenwood Road store in Cincinnati. Our experience with the mattress/box springs we purchased from that store was first rate in terms of the performance of the sales staff (Ms. Kirsten who was patient with my Mom testing the options, answering questions, explaining the options), the excellent service of the delivery (on time, quick and professional set up, etc.) and the quality of the mattress -- Mom is very pleased with the comfort of the mattress. Also, Kirsten aided us in getting a mattress cover after the sale and delivery even helping us make arrangements for Uber to deliver the cover to Mom;s while I was back home over 500 miles away. We recommend the store, the product and the service without reservation.

Christine made buying a mattress such an easy and no pressure experience! She was very knowledgeable about all the different mattresses and clearly explained any extra charges. We love our new mattress. Great experience with delivery as well.