The Original Mattress Factory

Since I bought the mattress, I have been sleeping through the whole night and it's been the best sleep I've had in years. I would recommend the original mattress factory to everyone I know.

Bought two mattresses (one kid, one adult) here in the two years since we moved to the area and couldn't have been more pleased. Definitely the right value - sightly higher cost than others but with much greater return for your investment! Also at the Mechanicsville location we worked with the same salesperson both times and he not only worked with us professionally he connected with us on a personal level and made the whole experience very pleasant - recommended an appropriate upgrade to our product without pressuring or selling - truly very helpful and knowledgeable! Would recommend as our sole mattress provider and one we are looking forward to visiting again, but not until many years and mattress flips have passed!

The Manager was eager to explain or answer my questions. I had already done most of my research online but he was helpful when that model wasn't quite what I wanted. I left knowing exactly what to expect. I do wish I could have gotten my mattress delivered a tad faster but I do understand, since I live 40 minutes from the store I was at. So far, we are happy with the purchase.

The shopping experience was fine. The delivery person was unpleasant from the phone call to confirm a more accurate time for delivery to his exit from my home. He had zero patience for delivery and setup questions and made his temperament well known. He was the lead delivery person. If it weren’t for the more pleasant and professional delivery kid, I would have felt the need to call a friend to feel more safe. The only reason my review has 2 stars are because of the shopping experience and the one professional delivery kid.

The prices are great , we have bought a lot of items from the store. Today we picked up our new mattress from the store . I was having trouble loading the mattress and asked the man who sold us the mattress if he could help me just get it on the back of my truck . “ I was about 6 feet away from the door” He said our policy says “ we can’t help passed this point and watched me struggle to load the mattress. I’m all about Policy’s, how ever I’m more concern about customer service!! We spent a lot of money today and over the years at this store and he just stood there. I will NEVER spend another dime there. You need to work on your policy’s and not only make a deal in the stores but maybe sometimes help load if a person needs it’s!!