Oben Ayuk· 5★ · 2026-05-26T22:25:29.522341057Z
I recently visited Urban Furniture in Dover to look for a new couch for our house, and I had a really great experience. They have an amazing selection of stylish and high-quality furniture, and I was impressed by how many beautiful couch options they had available.
The staff was friendly, patient, and very helpful without being pushy. They took the time to answer questions and helped us find pieces that matched our style and budget. The showroom was clean, organized, and full of really nice furniture ideas for the home.
If you’re looking for quality furniture and excellent customer service, I definitely recommend checking out Urban Furniture in Dover!
View on GoogleAndrae Bynum· 5★ · 2025-11-23T05:23:12.515059852Z
From start to finish, my experience was nothing short of amazing.
Nicole, my Salesperson, was absolutely outstanding, professional, knowledgeable, and so polite. She started me on my buyer's journey and made the entire process smooth and enjoyable.
Edward and Jermaine created additional magic on delivery day! The level of professionalism, skill, and sheer determination they showed in getting my 3-piece sectional sofa down a very narrow basement staircase was nothing short of genius. It was like watching a well-planned strategy unfold with care, precision, and perfect execution.
This is the kind of service that creates loyal customers for life. I will absolutely return because of the exceptional experience I had with Nicole. I will 100% look for her during my next visit, and I will always request Edward and Jermaine as my Delivery Specialists, I truly hope they’ll be available!
Thank you, Nicole, Edward and Jermaine for exceeding the gold standard in customer service and creating an experience every customer should receive.
View on GoogleMonica Valencia· 5★ · 2026-03-06T15:31:12.864453357Z
I visited this furniture shop while looking for a new dining table, and I was impressed by their wide selection and quality. The staff was friendly and took time to explain different materials and styles. Prices were reasonable for the quality offered. The ordering process was simple, and delivery was smooth and on schedule. I’m very satisfied with my purchase and the overall service.
View on GoogleTeheran Johnson· 5★ · 2026-01-21T16:32:38.345382409Z
Service was great. Sales associate Devonte was very helpful and patient with my family as we tried multiple sets of furniture. We left the store to look at other places and we returned he was right there to assist us.
Our delivery services were exceptional as well. Great staff. Jermaine and Ed were effective, efficient and friendly. They even saved a large box for the children to play in.
We will remember all the acts of kindness and professionalism from each person. Very family oriented.
The Covingtons
View on GoogleBradley Stratton· 5★ · 2026-03-23T15:06:53.464148875Z
We bought a couch ,love seat and recliner set! Price was great very easy to put together and was ready for pick up earlier then expected! Devonte was very helpful when we were looking and we came back and purchased a few days later! No one can beat urban furniture prices even on the exact same sets! Thank you Devonte!!
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