Ashley Furniture
Cookeville, TN
Ashley Store is the largest furniture retailer in North America, offering a wide selection of furniture and home decor items. With over 1,000 locations worldwide, they provide a range of products including living room, bedroom, and dining room furniture, as well as mattresses and bedding. Customers can benefit from various financing options and local ownership at many locations.
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Real Google reviews from nearby shoppers
Average rating 4.6 · 1852 reviews
Last updated Jul 3, 2026
First of all, we love the furniture that we got from Ashley. We purchased living room and bedroom sets. The quality seems extremely good, and it fits perfectly both in size and style. So for the furniture, I would give it five stars. So what went wrong? Trust. I left with the feeling that the sales person and manager were very shady and trying to take advantage of us. In fact, they did just that. First arrival the manager showed us a sofa and love seat that had a different price than I saw online. She said I must have seen the online price wrong, so I told her we’d leave and buy it online, to which she asked our zip code, and suddenly she saw that the price I saw was correct. We picked out what we wanted and they suggested we go with 60 month 0% interest which sounded good. We purchased a mattress which comes with a free adjustable base, but they did everything to try to get us to pay for the base, so I had to purchase it separately, but then had to pay shipping for it separately too. All they would tell us was the monthly payments. when we got to the car, we realized they had slipped in a $ 300+ mattress cover ($29 at Walmart). They also added a protection fee on each piece, and I discovered they didn’t give us the sale prices. They then informed me that we can’t get the sale prices on the financing. I made them cancel the sale and start over, but then the told me if we did that, that part of the bedroom would now be out of stock. It took well over an hour just to get the sale we expected from their advertisement. In the process with the manager, I heard the sales person mumble “there goes my fee”. One final note, they tried high pressure sales on the Mattress and base to which we were going to go elsewhere, but then suddenly they had other options. I came away not trusting them at all and would never shop at Ashley again. I’ve let a lot of friends and family know to stay away from them as well. I hope it’s just the one store, but we shopped for outdoor furniture at a different Ashley in a different state, and they hovered over us with high pressure, also trying to get us to purchase other furniture, so it looks to be the Ashley way, and they way they train their staff. There are plenty of other options and stores to shop at.
View on GoogleIm very frustrated with Ashley furniture right now. I bought couches a month ago from them and two of the sections to my sectional came damaged. I have spent way too many hours on the phone with them. I was told someone would come fix my couches on Saturday the 24 at 10. At 1030 I called them and they told me that it was scheduled for Monday the 2nd. Glad I sacrificed a day of overtime for no good reason. Then they want me to take off a day of work to fix their overpriced cheaply made crap. These couches were expensive enough without costing me more money by making me miss work. Their automated phone system sucks. I have to call like four times to actually get it to talk to me. I will never purchase anything from Ashley furniture again.
View on GoogleOur sales persons were amazing and very knowledgeable. The delivery team were fantastic on time and very professional. And lastly the store staff were great. When getting sectional loaded they noticed a blemish that none of us saw in showroom and called us before delivery and texted pictures of blemish to confirm we still wanted it or not instead of just dropping in on us without any knowledge of the blemish. If we could give 10 stars we would. Very happy all around. EXCELLENT IS ALL WE CAN SAY!
View on GoogleWe had a great experience with Jennifer & Camilla @ the Cookeville, Tn location. They let us shop with no pressure and didn’t follow us around. They were also super helpful. We had multiple questions and neither ever got frustrated. The products arrived on time and are also top notch!! Highly recommend Ashley products and Ashley employees!! Beyond 5 stars!
View on GoogleI want to start by saying that I ABSOLUTELY DO NOT RECOMMEND BUYING FROM ASHLEY FURNITURE. I’m posting this review in hopes that someone from corporate will finally reach out, because according to customer service rep Jessica G., “there is no way to escalate my concerns” and they “don’t have a contact number for corporate.” We all know that’s not accurate. We purchased an entire house of furniture from Ashley, delivered in May 2025. It has now been six months, and in that short time we’ve dealt with issue after issue: Our dining room table had to be repaired because it wasn’t put together correctly by the installers. The back legs of a dining room chair completely fell off while an average-sized adult was sitting in it—thankfully, he wasn’t injured. The wheels fell off our living room table and that required another repair. The recliner broke and got stuck in the fully reclined position and had to be repaired. And now, for the past two months, we've been trying to get our couch fixed because the wood frame literally split. Every single time, dealing with Ashley’s customer service has been a headache—but this most recent issue has been the worst. A technician came out on 11/19 and told us the couch could not be repaired and needed to be replaced. Somehow, Ashley logged it as us “refused repair,” which is simply not true. When I called today, I spoke with Jessica G. who claimed she couldn't find proof that the technician ever came or see his notes. I told her that couldn’t be true because I have the service ticket with his name, notes, and the photos he took while in our home. She repeatedly put me on hold for 3–5 minutes at a time (total phone time was over an hour), only to return saying I needed to resubmit photos and schedule another technician visit. I explained over and over that this had already been done, that it’s been two months, and that the technician already confirmed it needs replacement. She continued to place me on hold and repeat the same scripted responses. Eventually, I agreed to resubmit the photos just to move the process forward, but I also asked her to escalate my concerns to corporate—especially since we’ve had five different issues with brand new furniture in less than six months. Her exact words were: “We cannot do that. We don’t have a number for corporate, and they will tell you the same thing.” I was furious but stayed calm and firm. At this point, I told her I would love for someone to come pick up the entire house of furniture, because I honestly don’t want any of it anymore. I will NEVER purchase from Ashley Furniture again. Their quality is unacceptable, their customer service is appalling, and they should be ashamed of how they run their business.
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