Ashley Store

Zach at the Jax town center location was super helpful when I came into the store with my niece, who was a shark at the time, and was looking to purchase a couch I already had in mind. He was able to assist in making my vision come to life with my super realistic drawing that I was promised would be framed in the store. He was very knowledgeable, prompt and service was quick and easy! Would definitely recommend the store and the staff!

David was so helpful and patient with my Tourette’s syndrome. He Interested me in a really good discount on the most comfortable couch of my life even though my cat already took a fat dump on it. But regardless he helped me out a lot! Thanks David

Pretty disappointed in the service we received on our most recent visit. We went in twice in 1 weekend. Saturday (1st visit): We wanted to see the dining tables we were thinking about and to take measurements, but not 100% sure and had a couple more stops at other furniture stores in the area. Initially the sales person was understanding that we were just looking as we were comparing tables. Eventually she became a little too insistent with the current promotions and eventually brought her manager over to persuade us to buy even further- at that point we felt uncomfortable because we told both of them we weren’t going to buy today, and seemed like the manager didn’t want to take no for an answer. Sunday (2nd visit): Decided on the table and went back to buy it. Bought the table, added on assembly but our salesperson (Justin) lacked adequate customer service. We had a profile with Ashley, since we’ve bought a couple pieces at the outlet- plugged in the profile but never confirmed any of the profile information (address, contact information). After the transaction and reviewing my receipt- the delivery address was wrong and the assembly was not added. Called the customer support line and got some really good representatives that were able to help change the delivery address but nothing they could do about adding the assembly- at that point. The last representative submitted a request for management to call me by end of day because there was some room for improvement in their process- never got the call. If management can be pushy about a sale I would expect attentiveness to a customer after the fact.

We lucked into getting Daniel for our salesman today. He went above and beyond to help us find the right living room seating for us. His affable, non-pushy nature, was wonderful. He is one of the nicest salesman we’ve ever had. He comes highly recommended! We look forward to getting our gorgeous furniture soon.

SPENCER was incredibly helpful and knowledgeable in assisting us with choosing the perfect patio set for our new home. His expertise made the process smooth and enjoyable. We truly appreciate his guidance!