Ashley Store

Valentina was so helpful. She was amazing. I highly recommend she helped me pick out the correct action cadenza for my living room. The only problem I have is their computer has no mouse not a biggie, but it will make the life much easier on us. Highly recommend to see Valentina if you’re shopping for furniture.

My husband and I came to look at couches on a Friday evening. Jason, our sales associate, greeted us at the door. He asked if we were looking for something in particular, and over time learned the type of couch we were looking for. He knew exactly where they were. He gave us a tape measure when we needed one, and gave us enough space while also checking in periodically. He was friendly without being too pushy, and ran the numbers on everything for us so we could compare our options. We ended up buying a couch, a dining set, and a new coffee table. We scheduled to have them delivered, and all of the staff were friendly and amicable. This store has a ton of couches, bedroom sets, and chairs. They were reasonably priced and had a lot of options that we ended up buying more than we thought we would. They all just got delivered, and everything is very nice quality. We paid to have them put it all together for us too, and while a part was missing they immediately reported it and scheduled a follow up to fix it.

Guys , please don’t ever waste your money shopping with this company, I have been through hell with them after they delivered a damaged dresser that was supposed to be surprise for my daughter’s birthday . I bought on dec3th, I suppose to get on December 29 which was ok before my daughter comes back from her vacation, but it was damaged, driver said he left a note so they can get me replacement before January 4. Nobody called on contacted me, I was busy at work, I had to leave worked early one day to go there and see with the agent who sold me this piece of garbage. Anyways, they said no one left any note blahblah, they told me to send the pictures, which I did back and forth, for two weeks, at this point my daughter surprise was ruined, and after so many emails I send with proof of damage, no one got back, and I had to a review on goggle, then they send me an email about when they will deliver my items, FYI both dresser and bed frame were damaged hte readon why im only talking about dresser because after 3 weeks they came and fix the frame but not the dresser!! Till today, after again and again calling and emails and all , they finally decided to deliver it today, but AGAIN, damaged item!! Im very very very angry, and disappointed, im living a nightmare right now, I asked them for refund they said no, we can’t accept the return because you already signed for delivery 😓😓😓 , today I told the delivery guy I don’t want the dresser because it’s damaged, he refused to take it back. Guys im letting you know to stay away as far as possible from this people, this store , this company, if you really care about your money and mental health, they will drive you crazy, and some Indian accent agent will be talking to you and you wont understand half of the conversation, as you can’t hear it very well because I believe they call you from a different country. I don’t want you guys to go through the same situation. It’s very bad. Keep your money, go to rooms to go or market place or a different company except for ashleys furniture.

What the H happened to Ashleys furniture??! I was their customer for very long time, and their products are getting worst n worst! I have bought a queen bedroom set for my daughter, it was for her birthday, so I told them needs to be delivered before the third of January, it was delivered I believe on the dec31 which is good. BUT! When the guy finished assembling it, he said the dresser was defective, he said he will leave a note to the company so they can get me the replacement. So I was ok with that, you know things happen. Few day later, after my day slept on the bed 3 nights, the base fell apart. They freakn glued it to the frame!!!! 😤 im so mad right now, very poor quality and job. I was waiting on the dresser now both furnitures are bad and defective, so no one has called me from Ashley or said anything about the dresser, so I went to their local store where I actually bought the set, then they told me no one left anything or any note. !! So they told me I should have contacted them right then n there, after their guy told me he left a note and they will email me about the delivery and replaced dresser? Now they made it sound like it was my fault. Its been now almost a month ,im still going back and forth with them through emails, im tired of it, I want to return this piece of junk, I can get a way better product and better deals through market place . 👎🏻👎🏻👎🏻👎🏻 if I could rate it zero star I would . Bad very bad, don’t waste your money at Ashley, save your money , it’s not woth it.

Ashley's quality and customer service has dropped drastically in the past few years. We have been buying furniture from them for over 25 years spending thousands and thousands of dollars. Recently we bought a new King size Beautyrest Black mattress along with some other items from the Sanford store. We started having issues with the mattress from the start. Actually rolled out of bed twice while sleeping. We went to store and filed a complaint. Sales women told us they have been having lots of customers complaints. They told us they have to send someone out. After my wife calling them 3 or 4 times as we heard nothing. Never telling us the store was closing. A technician finally came out and checked out thoroughly . He found it was not to standards and filed a report. After not hearing back for weeks. My wife called only getting the run around or hung up on. Went to go back to store where we purchase only to find its closed permanently. She has now called customer service 8 or 9 times with someone saying they will call back. Never did. Lucky we used there free financing she contacted the lender and told them all the problems. They are contacting Ashley's and told us to only pay them minimum payment till they research complaint. Got call immediately from Ashleys that there sending another technician out next week. We will never buy another thing from them. Found a few much better places that have great customer relations. Just bought a large custom made Sectional and couldn't be happier. Do some checking around before falling for there BS. I will take them to small claims court if need be.