Ashley Store

We had a fantastic experience at the Ashley HomeStore in Salem, and Eddie Mesa made the entire process enjoyable from start to finish. Shopping for a mattress can feel a little overwhelming, but Eddie was incredibly knowledgeable, patient, and never once made us feel pressured. He took the time to understand what we were looking for, answered every question honestly, and helped us find the perfect fit for both comfort and budget. Great customer service is getting harder to find these days, and Eddie is a great example of how it should be done. We walked out excited about our purchase and genuinely appreciated the time and care he gave us. If you’re shopping at Ashley, do yourself a favor and ask for Eddie. He’s the kind of person who makes you want to come back. Five stars all the way!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I had another fantastic experience at Ashley Furniture! This is my second big purchase in less than two years, and once again everything went smoothly from start to finish. Luis was incredibly easy to work with — friendly, knowledgeable, and never pushy. He took the time to answer my questions, helped me find exactly what I was looking for, and made the whole process stress-free. It’s rare to find customer service that makes furniture shopping actually enjoyable, but Luis did just that. I truly appreciate the consistency and quality I’ve experienced both times. I’ll definitely be back for future purchases and highly recommend asking for Luis if you stop in!

Loading crew and delivery crew had problem with furniture being broken and missing pieces from furniture which consisted of a second trip and now we have to wait to sleep on our new bed frame because they didn’t bring the slabs for the bed. They also sent me the slabs to my house but never sent me the screws now I have missing screws they didn’t send and I still can’t sleep in my bad because it’s not safe they sure want a sale and make commission but that doesn’t help you in customer service they only want to get a quick dollar and now my wife is not liking this service at all and neither am I they don’t know how to do anything not even sell a product In good condition one of my dresser still doesn’t arrive and it’s been over over 3 weeks and we still haven’t been able to sleep in the need bedroom set and to return it is even worse the won’t even give you the whole credit back they don’t even give you anything your stuck with the purchase so be careful when buying anything from the store mostly cause when they say it’s in the wear house the mean somewhere outside the state hopefully my dresser gets here in good condition and with all the parts to get it up. Horrible experience. I’ve been sleeping in a small bed. No accountability no communication and there never there Nelson who sold everything to us was hard to get a hold, we ended up getting all the pieces sent to us in different shipments.

I was assisted by Mr . John Burton this evening at Ashley homes in Salem Oregon. He was very kind and helpful and explained all the options including the coverage and other info. I would definitely recommend anyone stopping by to ask for Mr. John if you need any assistance regarding furniture purchase! We are one happy customer today! Thank you John!

Time for a new bed so we decided to go to Ashley Furniture in Salem. We met our salesman Eddie Mesa and he spent the next 2 hours having us try each and every bed until we found the perfect one for us! He was courteous, full of knowledge and very patient as he took us through the buying experience from start to finish with ZERO pressure. We left there with the perfect bed for the next 10+ years and a new friend in Eddie. He is a consummate professional and I highly recommend him for your needs. Thank you Eddie for an awesome experience!