Ashley Store

I purchased from Ashley Furniture and was so thrilled with my first time shopping there! Jim Berry (at the Portland location) helped me find everything I needed and made my experience so easy. He is so kind and is very knowledgeable. Any questions I had he was able to answer and was on top of getting right back to me. Ask for Jim if you want the best service! He will be my go to person in the future when I go back to purchase more.

BUYER BEWARE! I would strongly caution others before buying here. We paid for white glove delivery, but the team was unable to get the couch into our living room and told us to “reselect,” meaning the delivery was never actually completed. We did not receive the furniture in a usable condition. Trying to resolve it was worse. We got completely different answers every time we called—no refunds, then maybe a refund with a fee, then back to no refunds and only store credit. Promised callbacks didn’t happen, and no one could give a clear or consistent explanation. At this point, it feels less like a policy and more like a strategy to wear customers down and push them into store credit, regardless of what actually happened. And after all this, there's no way we want to purchase anything else from them! If you buy from here, be aware: if anything goes wrong with delivery or fit, you may be stuck—and getting a straight answer is unlikely. UPDATE: Response to the reply - We already attempted to resolve this directly through multiple phone calls with two different people over the course of a week and received inconsistent information each time, including conflicting statements about whether a refund was possible. We have now escalated the matter through formal channels.

Kevin was very helpful when I went to look at a leather sectional couch that was in the back warehouse. I had purchased it sight unseen at the Tigard store the day before but wanted to sit on it and try out the electric recliner before having it delivered. He had to chase down extension cords and get another person to help set it up because of the small cramped dark space it was in back in the warehouse, but they did it and I was grateful to be able to try it out before setting up the delivery. Thank you for your help that day and thank you to the delivery scheduling gal that helped to make sure my delivery happened on the day it was scheduled.

I went looking for a new couch and bed set. And I was able to find everything I needed and wanted. Robo was very professional and friendly. He listened to my needs and directed me to the right areas of the store, but also gave me free range so I can explore and have my own experience picking out new furniture for my house. I am very appreciative to Robo's help and patience. I would highly recommend Ashley furniture and direct them to get help and guidance with Robo.

I was looking for a new bed frame and dresser for my new home. Jim Berry greeted us when we walked in. He gave us some guidance on where we can look in the store for what we were looking for. He left us alone to look. He then returned to follow up and help with any questions. Jim is one of the most caring and sweetest sales associates I have encountered. He wasn’t pushy but was knowledgeable and able to help with any request I or my parents had. He took the time (well over 3 hours) to break everything down and insure we didn’t leave without being fully satisfied. He was a huge part in why I decided to go for the products we chose even though there were no intentions to buy that day. Great experience.