Bob’s Discount Furniture and Mattress Store

I’ve been going back to their clearance section every week for the last few weeks looking for good deals and found something I was looking for, but wanted a bigger size. One of the sales people, Candace, had access to a catalog online that I couldn’t find myself and could see 4 to 5 day shipping times when I only could see 5 to 6 week shipping times. Huge difference! She was great in sitting there and being patient with me while I went over everything and questioned which couch I wanted. I also always appreciate the ice cream they have for free in the café area, makes browsing that much more enjoyable.

I recently purchased a sofa and a table from Bob’s Furniture, and I want to recognize Deen Muhammad for his excellent service. Deen was professional, patient, and very knowledgeable. He took the time to understand what I needed, guided me through different options, and made sure the pieces I chose matched my style and space. Throughout the entire process, he was respectful, polite, and supportive. His customer service made my shopping experience smooth and stress‑free. I truly appreciate his hard work and dedication. Deen is a great representative of Bob’s Furniture.

I had a very bad experience with Bob’s customer service not with the furniture itself. This is actually not my first time buying from Bob’s. I’ve purchased from them before, and honestly, I like their furniture. This was my second and third experience, and probably not my last when it comes to furniture quality. The furniture is good quality and affordable. However, the problem was completely with the service and with the sales lady who helped us. Her behavior was extremely unprofessional. First of all, she had no professionalism or courtesy while dealing with customers. She was chewing gum the entire time and constantly making bubbles while talking to us. Honestly, it felt like I was dealing with a 5 Year old child in kindergarten, not a salesperson helping customers make an important purchase. On top of that, she kept disappearing while helping us, leaving me alone to search through the application and figure things out myself. I had to keep telling her what I wanted while she seemed distracted and more focused on chewing gum than actually helping customers. Then she told me about an additional protection service for five years, as if she was only explaining and offering it to me. Later, I discovered that she had already added the service to my bill without asking for my approval or permission. This added almost $500 to my invoice without my consent, which is completely unacceptable. The sales manager, on the other hand, was very cooperative and professional, and I truly appreciated his help. But my experience with the salesperson was extremely disappointing. This is not how customers should be treated. To make things worse, the customer service afterward was even worse. Every time I called, nobody seemed to know what they were doing. One person would remove something, another would add something else back. The whole process was confusing, disorganized, and completely unprofessional. Overall, while I still think Bob’s furniture offers good quality at affordable prices, the customer service experience was one of the worst I have ever had.

We had a wonderful experience shopping at Bob’s Furniture! Shirley was incredibly helpful throughout the entire process. She was patient, knowledgeable, and took the time to understand what we were looking for. She answered all of our questions, never made us feel rushed, and helped us find the perfect furniture for our home. Her friendly attitude and excellent customer service made the experience enjoyable from start to finish. We truly appreciate her help and would highly recommend asking for Shirley if you’re shopping at Bob’s Furniture!

I want to personally recognize Patrick for his outstanding customer handling. He doesn't just sell furniture; he manages the entire customer journey with excellence. From his warm greeting at the door to his precise product knowledge, he quickly narrowed down exactly what we needed. What we have been struggling for weeks to get my grandma’s seat- it did not take a second for Patrick to show us . What a magician he is!!! HonestyPatrick’s ability to influence a sale through honesty and sheer enthusiasm is amazing. He ensures customers don't just 'look'—they buy with confidence. Truly impressive work. Thank you Mr Patrick for great customer support you have provided for me and my wife . We truly appreciate it!!!