HassleLess Mattress

I bought a mattress through a mail order company 5 years ago which was fine until it wasn’t. I have a longstanding back injury and was in the market for a new mattress. I called Hassle Less Mattress and spoke to Bethany and explained what I was looking for in my next mattress. She spent plenty of time asking me questions to determine which mattresses would be good to trial in the Brookfield showroom. Her recommendations were on point and she was extremely helpful. The showroom itself is clean, quiet and nice. There is no pressure. I spoke to Bethany twice while I was there: once for clarification and once to place my order. Prices and customer service are excellent. I highly recommend HLM if you want expertise without someone pressuring you to decide. Thank you Bethany for the excellent customer service. I appreciate you.

Interesting experience not having any sales person in store - it was pleasant. I was able to try out different mattresses. It did require quite a bit of googling to get some additional information on things. But I didn't feel pressured. And delivery was the next day. Good experience overall.

The store was super clean, with a huge selection of different brands of mattresses and different bed frames and bases. I spent about 3 hours in the store testing the mattresses and reading the information on them. It was really nice to be able to do that without a salesperson following me around. They lived up to the HassleLess name. I had pretty much decided in the store which mattress I wanted, but I took several pictures and went home to do a little more research and I purchased a mattress and bed base online. I received emails confirming my purchase and the procedure for delivery, setup and removing my existing mattress and bedframe. The individuals who delivered the new mattress and base were considerate, polite and efficient. They made sure I was completely satisfied with the new setup before they left, and they cleaned everything up afterwards. I highly recommend HassleLess Mattress!

I have nothing but wonderful things to say about this place! My husband and I went mattress shopping several months back. After having a poor experience at another furniture place where the salesman did not listen to our needs and suggested mattresses +$1000 over our communicated budget, we drove to Hasseless. We ended up purchasing a mattress, however 60 days in we realized it was not the mattress for us. I initiated the return process, and was contacted by Sofia. She was ready to process our return, but also was so kind and wanted to work with us to find a mattress that worked for us. I offered to allow her to help us. At that time, she spent about 15-20 minutes asking specific questions about our sleep issues and relevant medical history. She proceeded to provide suggestions that may work better for us and explained why our original purchase probably didn’t work. We were able to head back to the storefront with this info (and a much better understanding of different mattress types!) and purchase a mattress that better met our needs. I am blown away by Sofia’s customer service and commitment not just to get a sale (she even sent us options below our budget!) but to the customer. She respected our budget while also providing quality options AND took the time to educate us before we made our purchase. It was such a drastic change from our previous experience and we now have a mattress that works for us! Family-owned makes such a difference. Delivery guys were great too- kind and respectful. I have now suggested this company to family and friends, and we will definitely return for mattress needs in the future! Thank you!

It was so nice. We tried every mattress and it was great that no one was watching us lay around and talk. Still will do some shopping around because it is a big purchase. It is usually so weird when a salesperson watches you lay on a bed.