Mattress Firm Alcoa Depot in Alcoa - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.9 · 806 reviews

Last updated Jul 22, 2026

Liz Grey· 5★ · 2025-11-29T15:46:31.965158206Z

Jade was wonderful with helping us find the perfect mattress for my elderly parents. Very knowledgeable on all the different mattress types and the benefits to the human body. She was very patient with us as we took a little longer than normal since my dad is in a wheelchair. My mom laid on about 20 different beds in the store asked 1 million questions and Jade was very patient and kind. My dad liked her boots and her sense of humor. I will definitely be referring people to meet with Jade at mattress firm to find their perfect fit.

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Connor Blair· 5★ · 2026-06-28T00:34:00.216139371Z

Marshall, the store manager, was fantastic at helping me with my online order. He worked Friday night to help resolve some issues and answer questions. If I ever buy another mattress, I would reach out to him directly. Great customer service!

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Beth· 5★ · 2026-04-14T21:31:14.892126070Z

What a wonderful experience I had today working with Jade! She went above and beyond to help me with the purchase of 3 mattresses and box springs. These will be delivered to my new home and she was nice enough to call the warehouse and try and work out a suitable delivery time. I would recommend either going to the store to pick a mattress right for you or call the store direct if you know what you want. Jade was very accommodating in every way. Thank you again.

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ERIC Beverly· 5★ · 2026-06-24T15:44:09.721357983Z

Franklin helped me today. My experience was wonderful. He was very knowledgeable and helped me immensely! I would highly recommend the store and will be back for future purchases.

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Ari Jones· 5★ · 2026-07-03T23:27:56.175843021Z

Marshall embodies customer service and provided an exceptional experience throughout this process! We are going to sleep better for over the next decade thanks to his knowledge and solution focused service!

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