Mattress Firm Providence Road in Charlotte - Reviews, Hours, & Deals

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Average rating 4.9 · 407 reviews

Last updated Jul 4, 2026

Sharon Davies· 5★ · 2026-03-09T01:26:02.569647258Z

Excellent customer service. Sam was incredible and very informative on the various mattresses and recommended other products, such as the protective cover, bedding, and pillows. Will definitely recommend Sam and this location. He give pertinent information on the mattress and the base that I purchased. He made sure I was well informed about the mattress and the base. Great customer service.

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Mark Hester· 5★ · 2026-04-20T01:41:13.140986405Z

Sam was an honest and sincere salesman and he helped us out and gave us the best deal he had to offer. My wife and I were pleased with our purchase and Sam made spending that money a great experience. When you go, ask for Sam!

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CltGrl13· 5★ · 2026-04-17T19:51:36.501858431Z

The idea of buying a new mattress was daunting, it's such a big (important) expense with a long term commitment! Walking inside Mattress Firm and seeing all the beds in front me I instantly felt overwhelmed at the idea of sorting through them all! Luckily Sam Morgan immediately greeted us and made the entire process SO easy! He listened to our needs and narrowed down the list of mattresses for us to try. He made the experience easy and enjoyable and we found our perfect bed! I can't say enough what a wonderful, knowledgeable salesman Sam is! He answered every question, never made us feel rushed and there was no pressure to buy immediately (although we did because we felt so confident about our chosen mattress!) I highly recommend visiting Mattress Firm at the Arboretum and asking for Sam Morgan's help!

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Michael Neary· 5★ · 2026-04-30T21:33:47.297783039Z

Donnie was extremely careful and attentive to the needs of my father. She was hands down the best I’ve seen in explaining the functionality of our new sleep system and how it would benefit my parents’ overall health and sleep experience. Kudos!!

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George Massengale· 5★ · 2026-02-17T15:00:42.908501917Z

Great! Scott was exceptional! Found mattress in my price range so I purchased on a Saturday, delivered the following Monday and slept on it that night realizing perfect sleep. The mattress indicated I was well rested at 5:30 AM, much too early!!! So, I rested (not sleep) for another hour. Feeling great at noon due to perfect sleep! Thanks, Scott.

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