Mattress Firm Rea Road

Excellent experience at Mattress Firm at the Rea Road location. Donique was a please to work with and answered all my questions and was so patient. You can't ask more from a sleep expert than that!

Steve was very knowledgeable about the various products and was able to pull up our previous purchase so we could compare. The store is clean and well kept. Delivery is conveniently fast. Very happy with mattresses from Mattress Firm on Rea Road in CLT

Dwayne is the most awesome sales person !! I came in just to look at options for replacing a mattress and walked out with a great purchase and beyond quality customer service ! Very, very pleased and satisfied with my new mattress !!

My husband and I went to mattress firm a little skeptical. We had recently bought two mattresses in two different reputable companies and were unhappy with the results.When we met Donique she couldn’t have been nicer. She put us through a process of testing different mattresses in a manner that no one has ever spent the time to do before. It doesn’t take five minutes to select a mattress and she was patient and thorough and took us through a very helpful process. We were very impressed and pleased . Donique is a wonderful representative for your company and she did a fantastic job with us and we’re very happy with our purchase.

I purchased a Beautyrest Black mattress in July for $4,905.15 from Mattress Firm on Ardrey Kell. Within weeks it developed a large lump in the middle. They exchanged it twice, and all three mattresses were defective with the same issue. After the second failure, I was told by the salesperson that upgrading to a higher-end mattress would fix the problem. I paid an additional $641.56, bringing my total to $5,546.71. That mattress also became lumpy within weeks. When I requested a refund, Andrew stated that the computer would not allow a full refund and that I would only receive $4,490.25, which is over $1,000 less than what I paid. I was also told they deducted $150 per pickup (I was never advised of this when I called) for each defective mattress, even though none were damaged by me. Being told “the computer won’t allow it” is not an acceptable explanation for keeping a customer’s money after selling defective products. I will update this review if I am fully credited back and Mattress Firm demonstrates that they stand behind their products and care about their customers.