Raymour & Flanigan Furniture and Mattress Store

When I first when to the location in East Hanover, I was happy. I was told that it would take two shipments to get my sectional. The first one came on the 6th. I then got an email to set up the rest of the sectional to come. I set it up for the 17th via the email, I don't get any confirmation it was set. Well, the 17th came and went with nothing delivered. I sent a text to my sales person, who never gets back to me. I then go back to the email and try again, I set it up for the 22nd. I also call the number in the email, which is a worthless number. I called several times and nobody answers it, and I left a voicemail. But, again that is worthless because nobody calls you back. The following day I called the store, I speak with someone who tells I'm scheduled for the 23rd, a different day I set up for. But, I said we can do it that day. Well, they come with only partial shipment and had no clue that I was suppose to have one more piece. After they leave I realize that my power sectional no longer works. I call the store in East Hanover again, the rep apologizes and set me up for a third appointment and promises a manager will call me later that day. He apparently never goes in, I spoke with her later that day and she said he did not make it in. She now said he will call me the following day, Guess what, no call, probably because they just don't care after you already paid for the item. The final piece finally came today Feb 28th, and the delivery driver had no clue I was having any issues, because Raymour has zero communication to the drivers. He was able to fix the other issues. So, if you are looking to buy something, make sure that you can get one delivery, because they have ZERO cares about you once it is delivered.

I have severe anxiety about shopping for anything in any store so I was even more anxious when it came time to shop for new furniture for my living room. I definitely was calmed by my amazing sales agent Lisa. She went above & beyond to make me feel comfortable & listened to. She was so wonderful & talented with helping me choose the perfect pieces to fit the look I wanted for my new living room. Her manager Doug also made time to help me & make sure I was completely satisfied & happy with my choices. They explained everything to me about my delivery & I am looking forward to enjoying my new space soon!!! Thank you Lisa & Doug for everything! You are truly great at what you do!! I Am A Very Happy Customer!

I purshed sectional sofa for 4500$. For that money it should be high quality. After few days seems like fabric start getting damaged really easy. I did call customer service but they told me cant help me. So i find covers online and was using them for few months. But now im done with this nonsens. Sofa is absolutely garbage. Reclainers are squeaky, piece of wood just fall off for no reason, masagers are super loud it makes impossible to watch a movie. I did have a extea protection plan for another 500$ - so after doing first appointment noone show up, noone call me. After few hours of trying to reach customer service finally they schedule next appointment for Saturday 10/18. Technician spend in my apartment 2 minutes. He did nothing, dont even touch sofa, dont use reclainers- absolutely NOTHING. Few hours later I get email they wont help me. After 12 months of having sectional sofas for 4500$ im going to throw it on garbage... If you guys looking for good quality furniture dont go to this store. Just avoid them. There are so many other places. Avoid Raymour&Flanigan.

I had a fantastic experience at the Raymour & Flanigan in East Hanover, and a huge part of that was Doug, the store manager. Doug was over the top helpful from start to finish—knowledgeable, attentive, and genuinely invested in making sure everything went smoothly. You can tell he really cares about his customers and takes pride in his store. He even wasn’t shy about asking for a review, which honestly says a lot about the confidence he has in the level of service he provides. If you’re shopping for furniture and want a stress-free, positive experience, this is the place to go—and ask for Doug!

Raymour & Flanigan in East Hanover is top-tier, and a huge reason why is Doug L. Doug isn’t just a salesperson—he’s clearly a cornerstone of that showroom. From the moment we walked in, he ran the experience with confidence, knowledge, and total professionalism. You can tell he knows the product, understands how the store operates, and genuinely looks out for the customer. Doug made the entire process smooth, efficient, and honestly kind of effortless. No pressure, no fluff—just clear guidance, smart recommendations, and the sense that you’re dealing with someone who’s trusted and respected there.