Raymour & Flanigan Furniture and Mattress Store

I won't ever shop this company again. My delivery experience was a nightmare, Ive already spent 2 days on this debacle and I have one more to go! They keep getting things wrong and at one point tried to blame me😡 I told them my time is valuable and I believe I should be given a discount to offset this. My request was ignored and "corporate" said they will look into this - such BS. I was warned but didn't listen So now I'll warn everyone about them. The experience was one of the best furniture shopping experiences I have ever had. The sales associate - Lynn - was amazing. Helpful, and respectful of all of our questions and when I called later in the day to make the purchase, she was leaving but stayed to help us through the process. I can't say enough positive things about our experience.

Michael Gad assisted me while I was shopping in the store in May. He was very helpful and pleasant. I called in the order 2 months later, and the gentleman I spoke to was just as courteous and helpful. My dining room set is being delivered next week!

The products carried by Raymour and Flanigan are very good. I went there to buy an end table to match one I already had. The price seemed reasonable and the salesman was helpful. There was an 80 dollar delivery charge so I decided to pick it up myself. I received a call when it arrived to come and pick it up. To my surprise it did not come assembled. I was not aware that assembly was necessary and no one I spoke to when purchasing the table and making arrangements to pick up the table, made me aware of that fact. I consider that poor customer service. It might have made me think twice about the purchase. If I wanted to put a piece of furniture together, I would have gone to IKEA.

My parents were ready to change out their recliner sofas and was interested in 3 sectionals. One of which this location had. As a returning customer, i took my parents to this location about 2 or 3 weeks ago and Dylan was our sales guy. He was great with assisting us. So we checked out a few more locations over those couple of weeks and decided the Carson was our final decision if it was in stock and ready to ship. We went back on Thursday 6/18 but Dylan wasn't working until Friday 6/19. So they went back the next day 6/19 without me to make the purchase and was given a delivery date for today (Tuesday) June 23rd. We hadn't recieved a receipt so we had to contact Dylan and the store the next day for our receipts. We made the purchase of the 3 recliner 5 piece Carson sectional. . Then we needed to get a time frame because both of my parents are disabled and elderly, so we had to make sure myself or someone else would be available to be there with them for the delivery. We waited all weekend for an update on a time frame and didn't hear from anyone. My mom had to call the store late yesterday 6/22 at 8:15pm to see what was going on with an update. They provided us with a 6.5 hour window for delivery for today Tuesday 6/23 between 7:50am and 230pm. She wanted to reschedule for a later date with more notice and a better set time but decided to just stick to the delivery since I decided to stay overnight to help her remove the old furniture, clean up and rearrange the remainder of our current furniture to make things easier for the delivery team to come in and set up the sectional. This is where is just becomes even more disappointing, aside from not being updated with a time frame in a timely manner. The driver of the truck calls us at 7:57am to let us know he would be here in 5 minutes but he only had 4 of the 5 pieces of the sectional. Excuse me sir? I think that's a mistake. He said no, he is missing the MIDDLE section that connects the sectional together. He said someone should have called and emailed us. We have no missed calls or emails, and on top of that when my mom called last night to confirm a time, the man she spoke to didn't mention anything about a missing piece either. The delivery guy carlos said he didn't know if they would be delivering it on a different truck later or tomorrow. Excuse me Raymour & Flanigan??!! The guys came and brought in the furniture, they were super nice and quick, but not having the main part of the couch delivered is unacceptable on the stores part, especially when they said it was in stock because that's one of the main reasons behind our purchase. Someone called us and said they won't be able to deliver the middle piece until Friday 6/26, 4 days from now. So now it's a safety issue with my parents having an open in the middle with no middle section and armless sections. Update 1030am : I spoke to a Mylene from this location, she advised me that managers weren't available and scheduled off on Tuesdays and Wednesdays ( what a coincidence). She said she received an email saying that they could provide a refund of 50% of the delivery charge. Absolutely unacceptable and i wanted to speak to a manager. She advised she could have the store leader Dan give me a call back when he was finished with a customer. She advised me the piece was in stock so she wasn't sure why it wasn't delivered. For the price of this furniture, the broken promises , and now partial delivery with excuses on the Wedge portion. I am pretty sure we will be returning this sectional.

Great service right from the start. Dan was extremely friendly and immediately took us to the variety of sofa options that fit our needs. He was patient with us, provided us with great pricing options and flexibility in terms, delivery, etc Follow-up process after the sale was smooth through the customer portal and Dan was there to provide guidance throughout. Appreciated the experience.