Sleep Number

If you are thinking about a new bed, you have to check out Sleep Number! In November of 2024 I injured my T12 vertebrae in a backwards fall into a deep tub when a bathmat slipped. I could feel my spine compress and have actually lost a half-inch in height. Walking is now fine but I could not get comfortable in bed so sleep became a serious problem. In April of 2025 my son insisted I try a Sleep Number bed, so I did an in-store test in Apple Valley, MN. The settings go from 0 to 100 and there’s a screen that shows red lit pressure points on your body. When they disappeared I’d found my perfect number. Valentin (Val) was an excellent salesman. He was articulate and informative without any sales pressure. Before we left I bought a P5 Sleep # Smart Bed, and it’s absolutely changed my life! From day one on I have enjoyed a great night’s sleep. Val advised me to watch for sales on the company’s website for the next 3 months because I was entitled to a refund on anything on sale that I’d purchased. I did just that and received hundreds of dollars back. Customers Service has been excellent. Val has called each of the 3 months after I received my bed to ensure my satisfaction. A VERY HAPPY CUSTOMER HERE!!

Not Worth the Price or Hassle I can’t recommend Sleep Number after our experience with them. We bought a high-end bed in 2021, hoping to make the most of their "custom comfort" promises—I'm a soft sleeper, my husband prefers firm, so the dual settings initially seemed perfect. Fast forward three years, and our bed now deflates overnight. By 2 a.m., it’s almost completely flat, so we're constantly waking up to re-inflate the bed through the app. I understand that products can have issues, but what has led to my review is how Sleep Number has handled this. Getting help is nearly impossible. Each time I tried to reach customer service, it took 3-4 hours. They offer a callback system, but the call can come anytime within a 4-hour window, so I had to work from home multiple days just to troubleshoot with them. After all this, they identified that our air chambers had malfunctioned, which you’d think would be a simple warranty fix. But no—they’re charging me hundreds for parts, and I’m expected to install them myself once they arrive. Don't worry, they sent me a help center article to walk me through it. What a disappointment. Sleep Number’s support process is a nightmare, and I’ll definitely not be purchasing from them again.

Val was excellent to work with in purchasing new pillows. He discussed the different options thoroughly with each of us so we could make the correct choice. He even suggested a change to our bed position. Thanks for the Great service Val!

Devon is really helpful, knowledgeable and professional. He knows exactly what we are looking for, and explain everything clearly before we made the decision. The bed was delivered carefully by a professional delivery team. They made sure we understand everything before leaving. The bed is so nice and we really enjoyed the sleep now.

Stopped in to check out sleep number bed and what’s new Very helpful salesman named Val. The manager and he went above and beyond to accommodate all my needs and many questions. Would recommend their service highly.